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Care Coordinator

4 months ago

StocktononTees, United Kingdom Home Instead Full time

Company Description

Forge your career with the very best, CQC rated 'Outstanding' Elderly Home Care Company in Cleveland that's really going places

**Job Description**:
We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Coordinator / Scheduler to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent administrative, IT and people skills to help drive our highly regarded care business forward. This additional role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour up to 24-hour care and support as well as 'Live in Care'. Our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long-term relationships. You will be joining a team that ensures these visits are planned and organised and that your CAREGivers are coordinated to turn up on time, every time with your allotted clients.

Recognised by the Care Quality Commission as ‘Outstanding’, we’re very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre office staff driving our operation as we continue to grow and enhance our existing team. Interested? Could you be our next rising star?

**Job Details**:
The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver’s working hours whilst ensuring our robust quality standards are met. It would be great if you have previous Care Coordination experience however if you have a logical, planned mind and have transferrable skills from other logístical type industries or roles, we will train you to succeed in our business environment.

You will be expected to coordinate CAREGiver schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.

You will ideally:
Be able to hit the ground running, utilising your great transferable skills quickly learning our way of ‘doing things’.

Have sound knowledge and understanding of using bespoke or generic software systems (we use People Planner / IQ Timecard / My Learning Cloud), allocating and coordinating all care visits to ensure continuity for both client and CAREGiver

Be adept in organising and communicating CAREGiver / client rotas

Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place

Provide timely response to client requests and ensure they are constantly updated with new and changing information

Be knowledgeable of local area

Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all CAREGivers ensuring that they are always supported and enjoying their work experiences.

Provide out of hours “on call” assistance on a rotational basis

Work directly with the office management team to develop business and support the team.

**What will you need?**

You will need to have extremely good interpersonal and influencing skills with the ability to problem-solve while working under pressure in a busy environment providing ‘superior’ customer service.

You will have experience in delivering or managing /coordinating care delivery through specifically designed systems, exceptional organisational skills, be a multi-tasker and communicative both written and verbally.
- High levels of computer literacy with strong Word and Excel skills
- A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
- A professional telephone manner; a smiling personality and empathy for others
- An outstanding eye for detail and a ‘right first time’ attitude
- The ability to multi-task and prioritise conflicting deadlines
- The ability to make friends and influence people.
- To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

**What we offer**:

- Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients
- Our salary package starts at £22,000 to £25,000 depending upon 'added value' with ongoing bonus opportunities.
- 28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.
- Company Dis