Service Advisor

**Service Advisor**:
**Job: Service Advisor**

**Contract: Permanent**

**Based: Aylesham**

Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks and Maxus Vans in the South-East.

Are you outgoing? Friendly? Enjoy liaising with customers? If so then we have an exciting opportunity for you to work on our busy Aylesham Service reception.

Working within a team, you will be the first point of contact for customers booking and bringing in their vehicles for service, repair and maintenance.

**Key responsibilities include:

- **
- Greeting customers on arrival
- Answering the telephone
- Taking vehicle bookings
- Creating and managing service plans
- Booking services and loading work plan
- Dealing with customers face to face and on the telephone
- Liaising with Workshop control
- Updating customers on vehicle progress
- Obtaining authority and appropriate order numbers for work to be carried out
- Authorising breakdowns
- Creating jobs via computer, loading appropriate tasks
- Assigning courtesy vehicles and checking them in and out
- Undertaking off-site manufacturer training and online training

**Essential Qualities include:

- **
- Experience of dealing with customers both on the telephone and face to face
- Administration skills
- Excellent communication skills including face to face and telephone
- Confidence and ability to liaise with all levels of people including customers, other staff, Managers and Directors
- Ability to manage conflicting demands
- Ability to manage a lot of information at once and work well under pressure
- Problem solving skills
- Excellent organisational and planning/scheduling skills
- High levels of accuracy and attention to detail
- Ability to build a rapport with customers and handle difficult situations
- Literacy and numeracy skills
- Ability to challenge
- Drive to get things done

**Desirable Qualities include:

- **
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above
- Experience/knowledge of Kerridge (although full training will be given)

**To apply, please attach a CV and **covering letter detailing your salary expectations below.**

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