Planning and Scheduling Team Leader

4 days ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest level awarded Best Companies, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

This new role is as a Planning and Installations Team Leader.

This role is to ensure the effective and efficient running of the Planning and Installations Team. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Engineering Management team to facilitatecost effective methods of delivery across the country whilst maintaining high standards of Customer Service.

Principal Responsibilities:

- Oversee the Coordination of the Field and Desk Engineers across the Group, ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location.
- Assist in the planning and roll out of Programmes and Multi Product Projects.
- Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group.
- Support with the creation of any relevant Board Level performance reports on a monthly basis
- Support our Project Delivery Manager in identifying busy periods in advance; ensuring we can still maintain all deadlines and targets
- Ensure the Planning and Installations team are trained in any new products we onboard to sell, alongside any relevant process'
- Support the Head of Engineering and Project Delivery Manager in creating one Planning and Installations function across Group, with one way of working, scheduling and tracking Engineering performance to target

Essential Skills and Experience
- Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise.
- Must be able to think strategically whilst also keeping a close eye on the here and now.
- Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location.
- Confident when speaking to developers and 3rd parties.
- Demonstrates willingness to learn new skills and continually develop oneself.
- Excellent communications skills both verbal and written.

Proficiency in:

- MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
- MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
- Customer Service focussed. Be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer and the business.
- A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

For more information about this role, the company, and our benefits, please visit our website

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