Advocate for Patient Safety Investigations

4 weeks ago


Kingston upon Thames, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

A fantastic opportunity has arisen for an exceptional clinician to join the Quality and Patient Safety Team for a 12-month fixed term contract as the Advocate for Patient Safety Investigations.

The successful person will be the named advocate for both HRCH and KHFT Trusts leading on patient, family and carer involvement and engagement for patient safety investigations, supporting with the development of the PSIRF and embedding a culture of continuous improvement across both acute and community Trusts with a focus on improving quality and patient experience during investigations, eliminating waste, reducing variation, and improving efficiency.

The post holder will provide dynamic, senior leadership, visibility, and expert support to the patient safety work in both organisations.

They will lead patient, family and carer advocacy throughout patient safety investigations and ensure that the voice of the patient is central to any reviews, including the day-to-day management of the interaction of the family in the investigation and close liaise with the Investigating Officer to ensure that families are treated appropriately, professionally and with respect for their needs.

The Advocate for Patient Safety Investigations (APSI) (previously family liaison officer) will support families through the difficult process of an investigation into a death, or serious incident which has occurred within a service provided by the Trust. This will include management of interaction with the family and close liaison with the Investigating Officer.

As a senior leader across both organisations, the post holder will contribute to the leadership of the patient safety agenda. This includes working closely with the Patient Safety Managers, Patient Safety Specialists, informatics colleagues, Datix team, complaints team, PALS team, communications colleagues, and colleagues in our directorates. The post holder will have responsibility for briefing Executive and Board members regarding feedback from families and loved ones, including delivering regular reports.

The post-holder will support all areas of the organisations with the overview and co-ordinating function for leading and developing the Trust approach to supporting families throughout patient safety incident investigations.

The post-holder will function as an expert professional leader within patient safety, effectively contributing to the Trust agenda.

The post-holder will lead and contribute to the local delivery of the Patient Safety Incident Response Framework and Learning from Patient Safety Events, ensuring we meet system-wide and national requirements and expectations.

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the London Borough of Hounslow.

The Clinical Services Directorates have a wide range of responsibilities to manage, including co-ordinating and delivering community primary care services on behalf of the Trust. A wide range of these healthcare services are delivered by staff in the community, who include medical staff, paediatric therapists, therapy assistants, health visitors, specialist nurses, nurses, nursery nurses, paediatric phlebotomists and healthcare support workers with the support of administrative staff working in localities with GPs, other health professionals, early years, education, and social care professionals.

The digitalisation of health services is underway with a requirement to become paper-light by 2023 through improving the use of digital tools and adopting mobile and agile working practices and increasing the efficiency and effectiveness of clinical delivery.

In conjunction with the AD for patient safety be responsible for developing the Trusts advocacy for patient safety investigations strategies and policies, consulting, supporting, and monitoring implementation and informing, Quality Governance Committee, Quality Scrutiny Committee and Risk Management Committee and the Board of Directors on strategy and policy implementation across the Trust.

Responsible for ensuring arrangements are in place across the Trust for compliance with statutory requirements, assessing and responding to Care Quality Commission Regulations and Standards, and that the divisions monitor related arrangements.

Work with the Education Team, Education and Training Manager and Postgraduate Centre to lead, develop and implement appropriate education, development and training arrangements relating to patient family liaison.

Lead and manage designated work streams and projects as required.

Demonstrate advanced professional judgement and analysis in all aspects of the delivery of both professional and service agendas.

Develop positive working relationships with key stakeholder organisations.

Valid driving license and access to a vehicle is desirable.



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