Endoscopy Receptionist

Arrive and depart patients on patient administration system, ensure all procedure coding is completed and the correct RTT outcome status is completed Follow Trust DNA Policy in respect of any patient failing to attend ensuring standard letters are sent where appropriate and that the information is entered on LE2.2. Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care. Populate DNA letters to patients/GPs for non-attendees. Book interpreter / language line and link workers as necessary Follow Health Records Services procedures for adding patients on a Day Case waiting List.

Ensure that casenotes moving around the Trust are tracked timely and accurately. Act as first stage officers in the interviewing of overseas visitors, in accordance with Department of Health guidelines. Respond to request for patients who require transport for their attendance at the hospital. Escalate any patient safety / welfare issues immediately to line manager/supervisors