Compliance Officer

3 weeks ago

London, United Kingdom Building Digital UK (BDUK) Full time

**Details**:
**Reference number**:

- 353341**Salary**:

- £26,325 - £32,465- National: £26,325-£28,070, London: £30,050-£32,465**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Risk Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Cardiff, Darlington, Edinburgh, London, ManchesterAbout the job

**Job summary**:
As a Compliance Officer you will be a first point of contact for potential compliance issues. Providing support in instances where exceptions arise during the lifecycle of BDUK programmes. This could involve responding to queries, escalating issues, and investigating anomalies. You will need to be able to proactively manage a caseload of queries/ issues, be able to support the efficient delivery and operation of the voucher scheme, and have the ability to solve problems in a logical and consistent way.

**Job description**:

- Responsible for managing referrals received regarding potential supplier non-compliance and suspected fraud.
- Use scheme data to scrutinize anomalies and draw sound conclusions on the source of an issue.
- Engage with key internal and external stakeholders that raise exceptions (e.g. suppliers / local bodies), providing a point of contact within BDUK throughout the end-to-end query and exception process.
- Presenting recommendations with evidence on regular basis to the team.
- Managing data entry and record keeping of all new reports of non-compliance activities.
- Providing compliance advice to suppliers and BDUK colleagues where such instances arise.
- Efficiently manage a workstack of exception and queries, taking into accountpriorities and relevant SLAs/KPIs.
- Escalate and proactively monitor the resolution of issues according to BDUK processes and policies.
- Build and maintain relationships with suppliers and BDUK colleagues in order tofoster productive working relationships and the effective resolution of issues.
- Contribute to the efficient and effective operation of the scheme by working proactively with the Compliance Investigations Lead to continuously improve service delivery, taking advantage of opportunities such as process improvement and automation where relevant.

**Person specification**:

- Exceptional written communication skills.
- Good organisational ability, administrative and analytical skills.
- A collaborative approach to working with others and strong interpersonal skills.
- A proactive approach to managing workload.
- Excellent record keeping skills and attention to detail.
- Experience of operating in a fast-paced delivery environment.
- The ability to work methodically and consistently through a workstack.
- Proven ability to establish relationships with a range of stakeholders to support the delivery of business outcomes.
- A commitment to team working and support for continuous improvement both in individual work areas and across the team.

**Desirable criteria**:

- Experience of case management.
- Understanding of Fraud and/or Non-Compliance.
- Knowledge of Google sheets and Excel.
- Experience of interpreting legislation.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Please submit your CV, supporting statement (maximum 500 words), and 250 words on the behaviours stated below by **23:55 on 27/05/2023 **via
the CS Jobs portal.

Your **CV **should set out your career history, with key responsibilities and achievements.

250 words on the following behaviours:
**Making Effective Decisions, Delivering at Pace, and Communicating & Influencing.**

Interviews will take place remotely via Google Hangout video call. Successful applicants will join the department through our remote onboarding process.

**Further Information**

A reserve list may be held for a period of 6 months from which further appointments can be made.

**Location**

This role can be based in London, Belfast Cardiff, Darlington, Edinburgh or Manchester. The hub locations are displayed on the job advert. Not all hub locations yet have confirmed office space - successful applicants will be expected to work remotely until this becomes available.

Existing BDUK and DCMS staff who are currently based in London and are successful in gaining this role will be able to remain working from the London base.

**Visa Sponsorship**

Please take note that BDUK does

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