Physics Mentoring

3 weeks ago

Cardiff, United Kingdom Cardiff University Full time

**Job Purpose**

Providing comprehensive and professional support to the Physics Mentoring Project Cardiff School of Physics and Astronomy, providing support and guidance on Events and Communications Officer.
- **Duties and Responsibilities**

**Key Duties**
- Provide detailed advice and guidance on the Physics Mentoring Project processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
- Work with others to make recommendations to improve our ways of working.
- Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
- Perform a variety of administrative duties to support the team and department achieve its objectives.
- Gather and analyse data (participation numbers and feedback) so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
- Instruct and guide colleagues across the University within events management and communication relating to the Physics Mentoring Project as required.

**General Duties**
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Uphold the Professional Services Values & Behaviours or local equivalent.

**Person Specification**

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in outreach, engagement or education projects, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

**Essential Criteria**
- Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on events management and communication with broad audiences.
- Evidence of a good standard of numeracy and IT literacy.
- Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
- Specialist knowledge of key advances events coordination and communications.
- Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to advise and influence key stakeholders in your area of work.
- Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
- Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
- Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.
- Ability to create online and social media content in a professional context.

**Desirable Criteria**
- Experience of working in a similar role or environment, e.g. Higher Education.
- Ability to speak/understand Welsh or a willingness to learn.
- Experience of communicating with a wide range of audiences and stakeholders

**HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE**

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
- Regular one-to-one meetings with your team leader.
- An experienced and supportive team around you.
- Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
- A staff mentoring scheme.
- Support to learn Welsh or to update language skills.

**Salary Range Min.**
- 26,444

**Salary Range Max.**
- 29,605

**Job Category**
- Marketing, Media and Public Relations

**Grade**
- Grade 4

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