Reception & Admin

The following are the core responsibilities of the admin/reception role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c.

Manage all enquires in an effective manner d. Maintain an accurate referrals database e. Process calling letters as requested f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records g.

Input data into the patients healthcare records as necessary h. Process referrals using the electronic referral system (ERS) i. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms j.

Read code data on Systm 1 k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately l. Manage all administrative queries as necessary m. Carry out system searches as requested n.

Maintain a clean, tidy, effective working area at all times o. Support all clinical staff with general administrative tasks as requested p. Patient care navigating and Reception duties q. Inputting new patient registrations r.

Partake in audit as directed by the audit lead s. Produce meeting agendas and record the minutes of meetings t. Support reception staff, providing cover during staff absences u. Complete opening and closing procedures in accordance with the duty rota