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Fm Helpdesk Customer Service Shift Supervisor

4 months ago

Newcastle upon Tyne, United Kingdom PPM Recruitment Full time

**Customer Service Supervisor**

Our client is looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full time role working on a shift rotation. On offer is a salary banding of £22,500 - £24,000 dependent upon skills and experience. With the addition of a 10% shift allowance.

You’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as weekend work. Occasional travel to other sites may also be required as part of the role.

You’ll provide support to our Facilities Management Helpdesk located at our Shared Service Centre (SSC). As part of the Customer Service team, our Shift Supervisors are responsible for ensuring we deliver excellent customer outcomes and assist in supporting a team of Customer Service Advisors, especially during out of hours service delivery.

What will you deliver?
Provide excellent customer service through the delivery of easy-to-use accessible services and ensure quality outcomes for customers.
Support the delivery of an effective and efficient operational service and assist team leaders with any performance management requirements.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs.
Act as a point of escalation for Advisors to manage more complex enquiries.
Ensure all SHEQ responsibilities are adhered to.
Be the key link between the OOH and In Hours teams.

It’s a shift rotation, covering days, nights, weekends etc.
7 days in a 2 week period mixture of days and nights. Shifts are approx. 11.5 hours long. Every other weekend.

**Job Type**: Temporary contract
Contract length: 12 months

Flexible Language Requirement:

- English not required

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)

Work Location: In person

Reference ID: EJHELPNEW