Prime Finance Equity Swaps Middle Office Assistant

2 weeks ago

London, United Kingdom eFinancialCareers Full time

**Organization Overview**:
Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development.We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post executionOperations teams including product aligned Middle O?ce groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.
We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures,Listed Derivs, FXPB) where Citi has a signi?cant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets businessand has signi?cant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front O?ce Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having signi?cant interaction with our externalclient base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our globalclients to ensure they have a ?rst class experience when doing business with Citi.
We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
**Job Background/context**
Responsible supporting the team manager in project work and ad-hoc requests assigned to the team. The primary role will incorporate all aspects of Equity Swap operational client service - covering execution to allocation trade handling, trade lifecycle management,fails management and Client and Desk queries.
This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP's) and driving operationalefficiency.
**Key Responsibilities**:

- Main point of contact for client operational queries
- Provide support to Front Office Sales and Trading around lifecycle management
- Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
- Management of client trade activity, liaising with the Desk and Clients to resolve any issues
- Management of client settlement query resolution
- Support trade capture management, Front to Back reconciliation and identifying operational risk
- Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
- Driving initiatives to reduce Manual Touch Points (MTP's) for global team
- Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
- Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
- Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
- Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

**Key Characteristics**
- **Product Knowledge**: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product. A general knowledge of derivatives is highly desirable.
- **Client Presentation**: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such asMetric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings. **Innovation/Creative Thinking**: Each team mem

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