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Administrator

4 months ago

Leek, United Kingdom The Co-operative Bank Full time

**Administrator**

**Location: Leek**

**Start date: ASAP**

**35 hours per week - Monday - Friday (shift patterns between 8am - 6pm) with additional hours to be worked during busy periods**

**£19,840 - £21,500 plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and lots of fantastic benefits.**

**Who we are**:
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.

**Why join The Co-operative Bank**:
We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

**The role**:
As an Administrator you will work in our Back-Office Operational Team handling and processing a broad range of individual requests and transactions.

We are looking for colleagues who are passionate about helping customers and who have strong verbal and written communication skills and are able to maintain high levels of accuracy, whilst delivering an exceptional administrative/customer service.

With little telephony work involved, this is a great opportunity for an experienced Administrator to start or further their career within the Financial Services Sector, without spending their day fielding telephone enquiries. Our site in Leek deals with complex queries, so there are lots of opportunities to join our highly experienced and friendly, supportive teams to grow and develop your skills.

**Key accountabilities**:

- To schedule and prioritise allocated work on a daily basis
- Responding to occasional inbound calls and making occasional outbound calls to customers as and when required, to obtain/request missing documents/information, in order process transactions on their behalf
- Assisting with the processing/opening of new accounts
- Issuing of paper based statements
- Managing transactions to and from customer accounts
- Processing time sensitive transactions
- Processing internal and external ISA transfers
- Registering new and managing existing power of attorney relationships
- Processing change of address requests
- Responding to any queries following recent customer mailings
- Identifying any potential vulnerable/sensitive customer needs and addressing them appropriately
- Ensuring that all interactions with customers are recorded and updated on the relevant system
- Adhering to all relevant processes and procedures, to enable accurate data and performance management and to ensure our customer’s information is protected at all times
- Supporting the team, by providing help, guidance and feedback to others, sharing best practice and seeking out opportunities for continuous improvement

**Knowledge, skills and experience required**:

- Proven administrative experience
- Meticulous with a strong eye for detail
- Good problem solving skills
- The ability to work well under pressure
- Excellent communication skills with the ability to establish an understanding of customers’ needs quickly
- The ability to communicate standard information clearly, concisely and accurately both verbally and in writing
- Proficient in the use of Microsoft systems

**What we can offer you**:

- 27 days holiday at start, rising to 30 days. Additional 8 days bank holiday which can be worked giving you more flexibility to use your bank holidays when you want to spend with friends and family
- Annual bonus
- Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%
- income protection
- Life assurance
- 2 paid days for volunteering per year to support local charities and communities
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity
- Over 800 employee retail discounts
- Opportunities to grow and develop your skills to enable you to further your career
- To find out more about what we can offer you and why our colleagues rate us so highly, please visit co-operativebankjobs.co.uk and take a look at our Colleague Value Proposition

**Salary**: £19,840.00-£21,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leek, ST13 5R