Ict Apprentice

Our client is a leading supplier of IT services and networks. The company provides managed network connections and IT infrastructure to small and medium enterprises throughout the UK. Formed in 1991, they have grown successfully because of their ability to help organisations overcome business challenges with innovative use of technology. Working here, you’d benefit from contributing to exciting and varied projects; and extending your own professional development.

Key responsibilities include:

- General IT support
- First line networking infrastructure issues
- Accurate case logging
- Timely escalation to 2nd /3rd Line
- To provide diagnosis and resolution of issues raised
- Report and manage issues through suppliers
- Keeping clients up to date at all times
- Answering clients’ questions

Personal Specification:

- Excellent communication skills.
- Time keeping.
- Good problem-solving skills.

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,000.00-£15,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person