Facilities Support Officer

3 months ago

Horsham, United Kingdom WSCC Full time

**Working For Us**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Along with a generous holiday entitlement of** 25 days **plus opportunity to buy additional leave).

Upon joining us you will have access to a range of benefits including the following:

- A excellent **local government pension scheme**:

- A range of flexible working options, depending on your job role
- Maternity, paternity, dependency and adoption leave
- volunteering opportunities
- Training and development opportunities, including coaching and mentoring
- A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our **Staff discounts page** if you are a business looking to offer a discount)
- Health and Wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans.

For a full list this can be found at our **Rewards and Benefits page.**
**The Opportunity**
As a Facilities Support Officer, you will be part of a supportive team managing maintenance and compliance at County Council buildings, ensuring a safe environment for staff and customers.

You will manage helpdesk calls, using your initiative and judgment to decide how best to response and ensure they are assigned to the correct service.

**About You**
This role is office based and will involve frequent phone calls. You will need to have great interpersonal skills to develop good working relationships with a wide and diverse range of people such as Senior Management, your Facility colleagues, and members of the public.

With a customer focussed approach, you will be a strong problem solver, be a team player and have understanding and appreciation of the need to maintain essential building services and security.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.**
**Further Information**
The reference number for this role is **EIE01262.**

RSi

Job Reference: EIE01262

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