Er Advisor HR

**An exciting opportunity has arisen for an ER/HR Advisor to join our client, a leading utilities supply company. The role will be partly working from home, ideally you will be based in the West Midlands and able to travel to site and the Coventrybased Head Office. **The role will be partly working from home, ideally you will be based in Coventry or able to travel to the Coventry site. The position is Monday-Friday working 37 hours per week between 8am and 6pm hours to suit you paying £30,750Kdependant on experience, pro rata**

**Role Responsibilities**

**Deliver work efficiently and with expertise and precision within agreed process, procedure and timescales**

** Broad knowledge of Corporate Core Policies and Procedures that impact the way we operate**

** Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach**

** Be inquisitive with an interest in developing existing skill set and learning new skills**

** Work and promote optimum efficiency and compliance**

** Share, promote and facilitate/implement technical and procedural best practice**

** Promoting a positive safety culture through visible proactive, consistent behaviours**

** Keep the company safe by co-operating with others to ensure a co-ordinated approach to**

**promote a clear understanding of each party's duties, roles and responsibilities for Safety and Wellbeing**

** Proactively delivers brilliant quality customer service to all internal and external stakeholders**

** Demonstrate an inclusive work ethic.**

**Responsibilities**

**Support the effective operation of all case administration throughout the full case lifecycle including, but not limited to, the creation & continual updating of a case within the case management system, provision of template letters & documents,instructing the process of any contractual or payment changes**

** Act in an advisory capacity to stakeholders working closely with the HR Business Partner assigned to your customer on a range of topics**

** Manage assigned cases throughout the lifecycle in accordance with departmental service level agreements (SLA's) focussing on key productivity indicators (KPI's), ensuring real time updates in the system**

** Maintain centralised electronic employee files in line with GDPR requirements, updating with case information and outcomes as required**

** Produce and distribute correspondence related to cases**

** Provide timely and professional responses to queries and issues, from customers, colleagues, and**

**other stakeholders timely, in accordance with departmental service level agreements (SLA's)**

** Monitor case load and escalate any concerns in achieving departmental service level agreements**

**(SLA's) in plenty of time for action to be taken to address and maintain the reputation of the**

**department**

** Proactive participation in process reviews of cases to ensure continuous learning and process improvement to deliver an optimum customer journey**

** Work with departmental colleagues and the wider People team to support the delivery of an effective case management service**

** Drive consistency of process and continuous process improvement to ensure a responsive case management advisory & administration service to customers**

** Review customer feedback as required to improve operational service, making suggestions and recommendations for improvement**

** Promote a positive safety culture through visible proactive, consistent and influential behaviours**

** Keep the company safe by co-operating with others to ensure a co-ordinated approach to promote a**

**clear understanding of each party's duties, roles and responsibilities for Safety and Wellbeing**

** Report all incident, near misses, hazards, acting as necessary to control hazard as appropriate**

** Maintain personal continued professional development in relation to both general and specialist accountabilities.**

**Qualifications**

** Proven experience of working within Sickness cases / Performance improvement / Grievance cases / Other cases**

**- CIPD Level 3 qualified or working toward/relevant experience**

**- CIPD Level 5 qualified or working toward/relevant experience (Desirable)**

**- Educated to Degree level or equivalent in HR (Desirable)