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Debt Recovery Co-ordinator

2 months ago

Braintree, United Kingdom Eastlight Community Homes Full time

**Join us at Eastlight Community Homes and Shape the Future of Debt Recovery.**

Are you passionate about making a real difference to your community? Eastlight have an opening for an experienced housing professional to join us on a part-time basis as a Debt Recovery Coordinator.

As a Debt Recovery Coordinator, you will play a vital role in efficiently managing the collection of former tenant debts while working as a key member of the Income Management team. This is an opportunity to make a significant impact and ensure financial stability for our community.

Why Eastlight? Eastlight Community Homes is dedicated to innovation and community impact. As the largest Community Gateway organization in England, we are committed to addressing housing challenges and supporting our residents across the East of England.

Your Impact:
As a Debt Recovery Coordinator, you will play a vital role in ensuring effective debt management and legal support services for the Income Management team. Key responsibilities include:

- Efficient Debt Collection: Managing all former tenant related debt collection, providing excellent service delivery, and exhausting all options before recommending write-off.
- Legal Support: Offering necessary legal support services for Possession Claims, ensuring adherence to court protocols, and maintaining detailed records.
- Customer Service Excellence: Delivering empathetic customer service, promoting financial inclusion, and actively promoting fairness and diversity.
- Collaboration and Communication: Liaising effectively with external agencies and other departments, contributing to relevant projects and tasks as required.

About Us:

- Vibrant Innovation: Leveraging our strength and efficiency to serve our diverse community.
- Customer-Centric: Focused on providing exceptional service and support to our residents.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

- ** £32,790 annual base salary (pro-rata for part-time)**
- Permanent, Part-time Contract (22.5 hours over 3 days)
- Group stakeholder pension plan (Eastlight will double, up to 4% of the employee’s contribution - Employee 4% + Eastlight 8% = Total 12%)
- Annual wellbeing grant of £200 per annum - Subject to eligibility
- 30 days annual leave plus bank holidays (pro-rata for part-time)
- Trailblazing family leave [Maternity, Paternity and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility.
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership.
- We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex.

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us Click the link below to submit your CV and personal statement.

[Eastlight Community Homes are unable to provide visa sponsorship].

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.

Application closing date: 15/03/2024

Interview date: 21/03/2024

Eastlight Community Homes is a newly formed 12,000 home social housing provider, striving to meet the housing need of our communities in Essex and Suffolk.

We are proud to be the largest Community Gateway Association in the country. This ensures our residents can choose to become shareholders and help make key decisions about their homes, services and communities.

Eastlight House, Charter Way, Braintree, CM77 8FG
Telephone**:01376 535400