Trainee Money and Debt Adviser. Newry or
2 weeks ago
Thank you for your interest in working in the advice sector. This is job will mean you work with a variety of people with a range of complex needs. Once you have completed your training you will be able to support them through their debt journey.
**JOB DESCRIPTION**
**Job Title**: Trainee Money and Debt Adviser
**Purpose of Post**: The provision of an integrated holistic advice service through a range of delivery models
**Salary**:Starting salary is £23,000 and once you have successfully passed probation this will increase.
You will be offered a work based pension.
You will:
Be provided with all the necessary training and further development that is needed to provide holistic, professional money and debt advice
Work alongside our expert advisers to learn the skills required for the role
Learn on the job by shadowing, call listening and peer discussion with our expert advisers and have the opportunity to ask them questions and take on case studies
Be trained to use our case management system, Advice Pro
Learn to provide money and debt advice through a range of channels including phone, digi and face-to-face settings
Learn about the industry standards and regulators
Be able to deal with a wide range of people, with different circumstances including how to deal appropriately with vulnerable clients
Begin to understand the full range of debt advice solutions and when these are appropriate for people
Understand what is meant by holistic advice and when to refer people to other sources of help
Be able to negotiate on behalf of the client and know when to challenge poor practice
Present to external organisations on your job as a money and debt adviser.
Once you have successfully passed your probation you will become a money and debt advisers and your duties will change to reflect this.
**Job Specification Criteria**
- **Education **_ 5 GCSEs or equivalent
- **Experience **_ Previous team working experience
Previous experience working with people
- **Skills **_ Ability to understand complex information and legislation
Ability to work with figures
Ability to prioritise own workload and meet deadlines
Excellent interpersonal and communication skills
Ability to work on own initiative and as part of a team
Proficient IT skills
Good interpersonal skills
- **Knowledge/ **_ Confidence and the ability to deal competently with people
- **values**_ Understanding of current advice related issues
Understand the principles of Equality, Diversity and Inclusion
- **Personal **_ Flexible approach to working hours
- **attribute **_
Friendly and approachable manner
Ability to work on a confidential basis.
Ability to work under pressure and to strict deadlines
Accuracy and attention to detail.
**Job Types**: Full-time, Part-time
**Salary**: From £23,000.00 per year
Expected hours: 35 per week
**Benefits**:
- Company pension
- Health & wellbeing programme
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newry: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 10/04/2024
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