Claims Handler

2 weeks ago

Manchester, United Kingdom Gallagher Full time

Pen Underwriting are looking to recruit a motivated, professional and dedicated Claims Handler to join us on a hybrid basis out of our offices in Manchester You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.

Your primary task is to liaise with insurers and other interested parties to expedite the claim and you take a real sense of pride in effectively over delivering against your clients’ expectations.

You are an expert claims handler and will handle claims from beginning through to conclusion.

**What you'll be doing**:

- Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
- Can you offer appropriate technical advice to clients throughout the duration of the claim? Are you renowned for encouraging, showing compassion and effectively handling your client’s expectations?
- You will have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
- Build and maintain your market, insurance, legislation and other technical knowledge. Efficiently running claims and keeping the system updated with all relevant information.
- Balance your workload in order to service the client promptly and expertly. With superb administrative skills, task focused with a desire to develop and cultivate your career with us.
- Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
- Ensure that claims statistics are accurate and produced in accordance to SLAs.

**What skills can you bring**:

- Are you Cert CII/Dip CII qualified? That would make a real difference to your contribution along with being educated to GCSE standard or equivalent.
- You have experience within the insurance industry and expert claims handling focus. We need your strong customer service drive along with your good planning and analytical skills.
- You have good communication and interpersonal skills and will take initiative when assisting team members.
- Proficient in MS Office
- Eligible to work in the UK

**What we offer you**:

- **Hybrid working**:

- **Competitive salary**:

- **Discretionary bonus**:

- **25 days holiday + bank holidays**:

- **Company pension scheme**:

- **Income protection**:

- **Life Assurance - x4 basic salary**:

- **Bupa Healthcare**

We want Gallagher to be
**the** organisation that
**all** our people are proud to be a part of and where everyone can call themselves one of
**our** team. Where our culture is accepting of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within
**our **organisation, we will have a healthier, more innovative and ultimately more profitable business.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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