See more Collapse

Reservations Specialist, Corporate Housing

2 months ago

Truro, United Kingdom County Homesearch International LTD. Full time

**OUR POSITION IN A NUTSHELL**

Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing client service to help our clients decide on their choice of corporate temporary accommodation.

You may be wondering exactly what “corporate housing / corporate temporary accommodation” means The Reservations specialty involves acting as liaison for the client by processing requests for short-term housing options for their employees (e.g. serviced apartments), sourcing viable housing options and sharing these with the client, and confirming the final choice of housing by the guest. You will work with our unique sourcing platform and will communicate with our extensive supply chain of providers to cover the EMEA (Europe, Middle East & Africa) region.

Please don’t hesitate to contact us if you would like to discuss the position in more detail before applying. We are a somewhat niche industry and many people are not familiar with our services.

**WHAT YOU WILL ACCOMPLISH**

**Reservations Speciality**
- Take ownership of the customer experience from initiation through the reservation process and then smoothly handing over the file to Post-booking/Guest services to manage the rest of the process.
- Liaise between client and internal/external providers via internal/external systems.
- Perform a needs assessment to ensure appropriate housing options are presented, to include hotel use and alternate approved locations.
- Gather and present housing options based on the search criteria provided by our client.
- Initiate the reservation process when an option has chosen.
- Adhere to SLA’s which are pre-agreed with our clients.
- Hand over to Post-booking/Guest services.
- Ongoing lead management: create leads from incoming calls and check status of pending leads.
- Act as resource for traditional and alternative housing solutions to convert opportunities into move-ins.
- Working with our supply chain team to onboard new providers.
- Partner with Sales and Operations on service escalations: recommending solutions, assuring prompt resolution.
- Participate in the training and coaching of new hires and fellow employees and therefore contributing to the team’s development, effectiveness and success.

**WHAT WE'RE LOOKING FOR**
- Previous administrative experience in any type of company (experience related to our industry would be a bonus but is not essential)
- Strong experience using Microsoft Office Suits/O365 in a business environment
- Demonstrated experience learning & using in-house specialist systems
- Ability to work effectively in a team environment.
- A client-focused approach
- Strong & professional communication skills.
- Your own international travel experience and/or having previously worked in a global environment would be advantageous but not essential

**WHO WE ARE**

The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. We love promoting from within and expect there to be plenty of opportunities for progression as our team continues to grow.

We promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). We operate an agile working scheme to promote a good work-life balance, meaning that you can choose to work part-time from home and part-time in the office, or full-time in the office if you prefer.

Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive

We have other current jobs related to this field that you can find below

  • Reservations Specialist, Corporate Housing

    2 months ago

    Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing...

  • Reservations Specialist, Corporate Housing

    5 days ago

    Truro, Cornwall, United Kingdom County Homesearch International LTD. Full time

    OUR POSITION IN A NUTSHELLOur Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing.The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Reservations specialty and focuses on providing client...

  • Guest Services Specialist, Corporate Housing

    2 months ago

    Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Guest Services specialty and focuses on providing...

  • Front of House Assistant

    2 months ago

    Truro, United Kingdom WTW Cinemas Full time

    **Plaza Cinema, Truro**: **WTW Cinemas is committed to delivering customer service of the highest standard, and the front line in this delivery is our dedicated team of Front of House Assistants.** **WTW are looking for staff who are flexible, hard working, who work well as part of a team and under their own initiative. Applicants must be 16 years or over...

  • Front of House Assistant

    2 weeks ago

    Truro, United Kingdom WTW Cinemas Full time

    **Plaza Cinema, Truro**: **WTW Cinemas is committed to delivering customer service of the highest standard, and the front line in this delivery is our dedicated team of Front of House Assistants.** **WTW are looking for staff who are flexible, hard working, who work well as part of a team and under their own initiative. Applicants must be 16 years or over...

  • Front of House Assistant

    5 days ago

    Truro, Cornwall, United Kingdom WTW Cinemas Full time

    Plaza Cinema, Truro:WTW Cinemas is committed to delivering customer service of the highest standard, and the front line in this delivery is our dedicated team of Front of House Assistants.**WTW are looking for staff who are flexible, hard working, who work well as part of a team and under their own initiative. Applicants must be 16 years or over although if...

  • Strategic Housing

    4 weeks ago

    Truro, United Kingdom Cornwall Council Full time

    An exciting opportunity has arisen to appoint a permanent Strategic Housing and Commissioning Officer in the Community Services directorate, as the existing incumbent moves to pastures new. As the post holder, you will work in a small, dynamic team designing, procuring and commissioning a range of contracts and important services, working across teams and...

  • Strategic Housing

    2 weeks ago

    Truro, United Kingdom Cornwall Council Full time

    An exciting opportunity has arisen to appoint a full-time Strategic Housing and Commissioning Officer on a six-month secondment in the Community Services directorate, as the existing incumbent moves to pastures new. As the post holder, you will work in a small, dynamic team designing, procuring and commissioning a range of contracts and important services,...

  • Strategic Housing

    6 days ago

    Truro, United Kingdom Cornwall Council Full time

    An exciting opportunity has arisen to appoint a permanent, part-time Strategic Housing and Commissioning Officer (21 hours per week) in the Neighbourhoods directorate at Cornwall Council, as the existing incumbent moves to pastures new. As the post holder, you will work in a small, dynamic team designing, procuring and commissioning a range of contracts and...

  • Housing Support Worker

    1 week ago

    Truro, United Kingdom Smart Recruit Online Full time

    Our team in Cornwall are recruiting for Housing Support Worker, to join them in providing high quality support to a diverse service user group. If you are enthusiastic and passionate about changing people’s lives for the better, we’d love to hear from you. You will be an empathic individual who possesses excellent communication skills alongside the...

  • Reservations Agent

    3 weeks ago

    Truro, United Kingdom Paramount Personnel Full time

    Reservationist – £24,000 – Luxury Hotel – Truro AreaThis award-winning venue has an outstanding opportunity for an experienced Reservationist to join their Front of House team. * Salary – £24,000 p/a * Share of gratuities & non contractual end of season bonus. * 40 hour contract (Over 5 days) * Staff and family discounts available. * Meals on...

  • Reservations Agent

    3 weeks ago

    Truro, United Kingdom Paramount Personnel Full time

    Reservationist – £24,000 – Luxury Hotel – Truro Area This award-winning venue has an outstanding opportunity for an experienced Reservationist to join their Front of House team. * Salary – £24,000 p/a * Share of gratuities & non contractual end of season bonus. * 40 hour contract (Over 5 days) * Staff and family discounts available. ...

  • Reservations Agent

    4 days ago

    Truro, Cornwall, United Kingdom Paramount Personnel Full time

    Reservationist at Luxury Hotel in Truro Area This prestigious venue is offering a great chance for a skilled Reservationist to become part of their Front of House team. £24,000 annual salary Share of gratuities & end of season bonus (not part of contract) 40-hour contract over 5 days Staff and family discounts Meals provided during...

  • Reservations Agent

    3 weeks ago

    Truro, United Kingdom Paramount Personnel Full time

    Reservationist – £24,000 – Luxury Hotel – Truro AreaThis award-winning venue has an outstanding opportunity for an experienced Reservationist to join their Front of House team. * Salary – £24,000 p/a * Share of gratuities & non contractual end of season bonus. * 40 hour contract (Over 5 days) * Staff and family discounts available. * Meals on duty....

  • Housing Support Worker

    4 days ago

    Truro, Cornwall, United Kingdom Smart Recruit Online Full time

    Our team in Cornwall are recruiting for Housing Support Worker, to join them in providing high quality support to a diverse service user group. If you are enthusiastic and passionate about changing people's lives for the better, we'd love to hear from you.You will be an empathic individual who possesses excellent communication skills alongside the knowledge...

  • Housing Support Worker

    1 week ago

    Truro, United Kingdom We Are With You Full time

    Our team in Cornwall are recruiting for Housing Support Worker, to join them in providing high quality support to a diverse service user group. If you are enthusiastic and passionate about changing people’s lives for the better, we’d love to hear from you. You will be an empathic individual who possesses excellent communication skills alongside the...

  • Housing Support Worker

    2 weeks ago

    Truro, United Kingdom We Are With You Full time

    Our team in Cornwall are recruiting for Housing Support Worker, to join them in providing high quality support to a diverse service user group. If you are enthusiastic and passionate about changing people’s lives for the better, we’d love to hear from you. You will be an empathic individual who possesses excellent communication skills alongside the...

  • Housing Support Worker

    6 days ago

    Truro, United Kingdom We Are With You Full time

    Our team in Cornwall are recruiting for Housing Support Worker, to join them in providing high quality support to a diverse service user group. If you are enthusiastic and passionate about changing people’s lives for the better, we’d love to hear from you. You will be an empathic individual who possesses excellent communication skills alongside the...

  • Payroll Specialist

    3 hours ago

    Truro, United Kingdom Imperial Recruitment Group Full time

    Imperial Recruitment Group are delighted to announce that we are working on behalf of a long established Water company in Truro to recruit a Payroll Specialist on a Permanent basis. Position: Payroll Specialist Location: Truro Salary: Negotiable Employment Type: Permanent Purpose of Role: The payroll specialist will oversee the organisation's payroll...

  • Shareholder Specialist

    2 weeks ago

    Truro, United Kingdom Cornwall Council Full time

    We have an opportunity to join our Commercial Team, within the Assets, Capital and Commercial Service, as a Shareholder Specialist. This is a really interesting role looking after the shareholder function for entities owned by the Council which include the Corserv Group, Treveth, Celtic Sea Power and the CSW Group. Reporting to the Shareholder, Strategy,...