Bank-reception/administrator

1 month ago

Shefford, United Kingdom East London NHS Foundation Trust Full time

The post holder will provide a professional, comprehensive effective and efficient reception and administrative function across Bedfordshire Community Health Services.

The post holder is required to work flexibly within the reception environment to ensure that the service needs are met and that patients receive exceptional patient experience. This may involve working from other bases as and when requested by the Reception Co-Ordinator/Admin Managers.

The post holder will part of a busy and demanding reception team and will, at times, be required to work on their own initiative and as part of a team

The Receptionist/Administrator is responsible for ensuring the delivery of the following functions;
**General Duties**:
Meet and greet service users, colleagues, stakeholders and all Health Professionals in a professional and helpful manner

Book community appointments for patients in line with clinician’s availability and their diaries

Managing the arrival of patients and visitors to the Health Centre / Clinic eg: using SystmOne / visitors book

Answering the telephone (internal calls), signposting callers as appropriate

**Ordering, re-ordering items via Oracle eg**: uniform, clinics supplies, stationery etc and ensuring stock is available when required

Manage electronic diaries for all bookable rooms at the Health Centre / Clinic in a timely manner

**Provide admin support to teams as and when required eg.**: photocopying, scanning, laminating

Ordering, re-ordering and monitoring of stationery and other supplies. Re-stocking the stationery cupboard with these supplies.

Establish and maintain a Standard Operating Procedure (SOP) for the reception area

Work in accordance to Data Protection Act

Ensure excellent customer care at all times

Data inputting onto computerised systems

Exercise discretion and judgement when need arises

Work from other reception areas as requested by Reception Co-Ordinator / Admin Managers

**Estates**:
Reporting faults with the relevant parties and following up on faults

Escalate estates issues if necessary

**Health and Safety**:
Liaising with clinicians, keeping them up to date with situation which arise within the Health Centre / Clinic on a daily basis

Health and Safety checks within the Health Centre / Clinic on a weekly basis and escalating any issues which arise promptly

**First Aid**: Be a trained first aider and ensure that first aid boxes are fully stocked and in date

Fire Warden for the site, arranging and taking part in fire practice

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

For further information kindly refer to the job description and person specification attached to this vacancy.

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