Business Services Assistant

4 weeks ago


Matlock, United Kingdom iWork Recruitment Limited Full time

Contract to start 22-11-22 until 10-02-23 with a possible extension.

**Job Purpose**

Provide an efficient and effective administrative service to support Children’s Services functions.

Allocate and co-ordinate business services tasks to the Business Services Assistants ensuring targets are met and service quality standards are maintained.

**Key relationships**:
Line managed by a Business Services Officer

Allocate and co-ordinate business services tasks to a team of Business Services Assistants.

Provides support to a range of staff groups including; operational managers and employees, service users and Elected Members.

Maintain effective working relationships with service users and functions across Children’s Services and the Council, external agencies and partners.

**Main duties include**:
Provide an effective professional administrative support service to Children’s Services teams and functions in accordance with a range of business procedures and processes, ensuring quality service standards are maintained.

Allocate and prioritise a wide range of business services tasks across the team ensuring performance objectives, targets and timescales are met.

Deal with day to day enquiries and communications resolving issues and escalating to the appropriate level where necessary.

Develop and maintain document management and record keeping systems in accordance with standard formats and service requirements ensuring compliance with data protection and confidentiality requirements.

**Skills**

Excellent IC skills including software packages and bespoke databases

Experience of adminstrative processes and procedures in a similar role

Good written and oral communication skills and a customer focus

Iniative to resolve problems independently and ability to supervise staff

Understanding of the relevant policies and procedures within the role and the quality standards and outputs required

5219372-11-22

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 5219372-11-22



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