Patient Administrator

**6 - 8 month - Patient Administrator Maternity Role - Potential to convert to Permanent**

**We are looking for**

**We are looking for a professional administrator who can also do some reception duties within a Private Health Clinic.**

**Medical working history is NOT required for this role.**

**Role Scope**

To provide reliable and professional administrative support to Patients, Consultants and

TCO's in our private health clinic in Wimbledon.

To engage patients on the patient journey, focused on outstanding customer care through

personalised communication.

**Key Accountability's**

Provide full administrative support to TCO's supporting them to deliver a full service to patients and consultants within the agreed timescales.
- Forward follow up appointment requests to relevant Treatment Coordinator
- Confirm all new patient consultations and book new Patient meetings - confirm to TCO/Practice Manager
- Assists with completion of new patient questionnaires and terms and conditions through the online portal
- Liaise with patients and insurance companies about treatments and costs
- Collect credit card payments for self-pay patients at time of booking appointment
- Scan medical documents and correspondence
- Ensure scanning and filing of all paperwork as received and ensure it is retrievable as requested
- Upload patient letters to Practice Management system for review by TCO/Practice Manager
- Liaise with TCO and gain approval to send patient documentation
- Maintain accurate records and regularly review new patient payments in conjunction with credit control
- Provide admin support to the Treatment Coordinators

**Person Specification**
- Strong organisational and prioritisation skills
- Decision Maker - can make good decisions within the remit of the role.
- Strong administration and time management skills.
- Quick learner - can learn medical terminology.
- Works independently on own initiative and as part of a team.
- Maintain total patient confidentiality specifically in regard to personal and financial data.
- Confident, friendly, professional manner and can build rapport.

**Qualifications and Experience**
- Exceptional telephone manner
- Educated to GCSE level or equivalent
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Excellent IT skills.
- Follows processes, rules and regulations.

**Salary - 25K Based in Wimbledon