Repairs/voids Administrator

1 month ago

Tottenham Hale, United Kingdom Reed Business Support Full time

An amazing opportunity for an experienced Administrator with construction/building maintenance experience to join a fast growing company in Tottenham with a competitive salary

As a Repairs/Voids Administrator, you will be carrying out varied administration duties including:

- Updating and maintaining information on our contract management system (EasyBOP) and any client-side system’s.
- Preparing formatted documents to enable the inputting of SOR codes to present to the client for payment
- Order processing, quote submissions and invoicing
- Requesting order variations
- Producing system reports
- Updating and maintaining tracker reports
- Resolving minor complaints at call level
- Scanning and copying files as required for contract delivery
- Dealing with queries from residents and changing appointments
- Working with supervisors and trades people to organise and schedule work and record information
- Proven experience in administration within a repairs environment
- Sound knowledge and use of NHF Schedule of Rates (SOR)
- Excellent communication skills at all levels, both written and verbal
- Exceptional customer service
- High level of IT skills, including knowledge and experience using Microsoft Word, Excel and PowerPoint
- Excellent organisation skills and the ability to meet tight deadlines
- Be a flexible team player
- Strong administrative skills, able to record information and report accurately.

Key responsibilities:

- Ensuring jobs records are accurately entered and maintained on our client-in-house database
- Submit and follow up on variation requests, quotes and order discrepancies
- Monitor the progress and processing of orders to payment and chase for updates where required
- Providing administrative support to the Director, managers and supervisors
- Taking calls from tenants and operatives

**Experience**:

- Must have at least 4 years’ experience working within the construction / building maintenance industry in an administrative role
- Must have experience producing and varying work specifications / cost sheets containing Schedule of Rate (SOR) codes.

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