Asset Investment and Reporting Officer

3 weeks ago

London, United Kingdom L&Q Full time

Contract Type: Permanent, Full Time 35 hours

Location: Cray House, Sidcup or West Ham Lane Stratford

National Location: Sale, Manchester

Persona: Agile, Hybrid (20 - 40% office based)

**Salary**: £31,000 - £35,000 National Salary: £26,000 - £29,000 per annum

Do you have a flair for customer service, an innovative outlook, and a passion for ensuring we provide good quality homes and services to our residents?

This is an exciting opportunity for an Asset Investment & Reporting Officer to join the Asset Strategy team at L&Q.

The Asset Strategy team are responsible for developing and communicating the major works investment programme, which is looking to be upwards of £3bn over the next 15 years, this is the largest investment in existing homes the sector has ever seen.

The investment will include traditional component replacement programmes, complex projects, remodelling of dwellings in blocks, retrofit and energy efficiency measures, mechanical & electrical replacement and be aligned to fire remediation projects.

The Asset Investment & Reporting Officer will be responsible for:

- Providing technical support to the Asset Investment Team including acting as first point of contact for internal and external customers and providing resolutions to enquiries in a timely manner.
- Championing new ways of working including the use of technology e.g. Power BI to improve the way we measure performance of the teams activities
- Managing data information requests and change requests received from internal teams and ensure systems are updated to accurately reflect the current position.
- Support the communication of the teams’ activities and plans to internal and external stakeholders.
- Experience of dealing with customer enquiries, complaints and requests for information
- Experience of dealing with property data and experience of systems such as Keystone, Pimms, QL or other stock condition databases.
- Commitment to providing high levels of customer service
- Experience in data administration, management and change control processes
- Experience of using Power BI or developing regular reports to monitor performance

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose.

INDLQ

Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 peopl

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