Current jobs related to Customer Care Quality - Whitley Bay - Jaguar Land Rover

  • Customer Care Administrator

    4 months ago

    Whitley Bay, United Kingdom Northumbria Primary Care Full time

    We are delighted to be able to offer Customer Care Administrator post at Park Parade Surgery. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new...

  • Customer Care Administrator

    3 months ago

    Whitley Bay, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...

  • Customer Care Administrator

    4 months ago

    Whitley Bay, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...

  • Senior Care Assistant

    4 months ago

    Whitley Bay, United Kingdom Akari Care Full time

    **About the role**: **Night Shift available** Are you already an experienced Senior Care Assistant or a Care Assistant looking to take the next step within your career? If so, we are looking for exactly the right type of people to be part of our supportive and inclusive community within our homes. Working alongside the care assistants, you will be...

  • Senior Care Assistant

    3 months ago

    Whitley Bay, United Kingdom Akari Care Full time

    **About the role**: **Night Shift available** Are you already an experienced Senior Care Assistant or a Care Assistant looking to take the next step within your career? If so, we are looking for exactly the right type of people to be part of our supportive and inclusive community within our homes. Working alongside the care assistants, you will be...

  • Senior Care Assistant

    4 months ago

    Whitley Bay, United Kingdom Akari Care Full time

    **About the role**: **Night Shift available** Are you already an experienced Senior Care Assistant or a Care Assistant looking to take the next step within your career? If so, we are looking for exactly the right type of people to be part of our supportive and inclusive community within our homes. Working alongside the care assistants, you will be...

  • Care Assistant

    4 months ago

    Whitley Bay, United Kingdom Lenore Care Ltd Full time

    **About us** Kendal House is a small independent care home in Whitley Bay. We pride ourselves on providing an excellent person centred service. Our work environment includes: - Homemade meal whilst on duty - On-the-job training - Safe work environment - Growth opportunities - On-the-job training - Company pension scheme - Free uniform - Paid DBS We are...

  • Field Care Supervisor

    3 months ago

    Whitley Bay, United Kingdom Helping Hands Home Care Full time

    Location: Whitley Bay **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in...

  • Night Care Assistant

    3 months ago

    Whitley Bay, United Kingdom Lenore Care Ltd Full time

    **About us** Kendal House is a small independent care home in Whitley Bay. We pride ourselves on providing an excellent person centred service. Our work environment includes: - On-the-job training - Safe work environment - Growth opportunities - On-the-job training - Company pension scheme - Free uniform - Paid DBS We are looking for a **night **care...

  • Care Assistant

    3 months ago

    Whitley Bay, United Kingdom Aurora Home Care Full time

    Job Advert Are you the kind of person who likes making a difference in the lives of others and waking up each day knowing they are providing a valuable service to others? Do you have a caring nature, and are you looking for a job where no two days will ever be the same? Then you may wish to consider a career working for us as a Care Assistant. Aurora...

  • Care Worker

    4 months ago

    Whitley Bay, United Kingdom Home Care Plus Full time

    **Job description** We are currently recruiting both full time, and part time, Care Workers to work in our family run care home in Whitley Bay. **(Day shift)** Working in a unique family ran nursing home, for General Nursing. We work closely with the Health Authority and Local Councils, providing high quality care within a purpose built home with amazing...

  • Care Assistant

    3 months ago

    Colwyn Bay, United Kingdom Quality Care Services Full time

    **Reference**: REF1201R **Location**: Colwyn Bay **Salary**: £11.44 £13 **Complete Care Amegreen**: **Colwyn Bay**: **Company Description**:** Location(s)**: Colwyn Bay **Pay Rate**: £11.44 - £12.50 **Shifts Available**: Days and nights **Access to vehicle required**: No **What we offer** Complete Care Amegreen is part of City & County Healthcare...

  • Care Assistant

    3 months ago

    Colwyn Bay, United Kingdom Quality Care Services Full time

    **Reference**: REF1201R **Location**: Colwyn Bay **Salary**: £10.42 - £12.50 **Complete Care Amegreen**: **Colwyn Bay**: **Company Description**:** Location(s)**: Colwyn Bay **Pay Rate**: £10.42 - £12.50 **Shifts Available**: Days and nights **Access to vehicle required**: No **What we offer** Complete Care Amegreen is part of City & County...

  • Care Assistant

    3 months ago

    Colwyn Bay, United Kingdom Quality Care Services Full time

    **Reference**: REF1201R **Location**: Colwyn Bay **Salary**: £11.44 £13 **Complete Care Amegreen**: **Colwyn Bay**: **Company Description**:** Location(s)**: Colwyn Bay **Pay Rate**: £11.44 - £13 **Shifts Available**: Days and nights **Access to vehicle required due to the location and nature of the role.** **What we offer** Complete Care...

  • Care Assistant

    3 months ago

    kinmel bay, United Kingdom Quality Care Services Full time

    **Reference**: REF340F **Location**: Kinmel Bay **Salary**: Pay Rate: £11.50 per hour Travel time: £10.42 per hour plus 45p Mileage **Abacare Limited**: **Kinmel Bay**: **Company Description**:** Location**: Abergele LL22, Kinmel Bay LL18 **Pay Rate**:£11.50 per hour*** **Travel time**:£10.42 per hour plus 45p Mileage **Shifts available**:Flexible...

  • Care Assistant

    3 months ago

    Whitley Bay, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care Assistant to join their team at their stunning development Elderton Place in Whitley Bay. Located in the coastal town of Whitley Bay is our stunning retirement development Elderton Place, exclusively for the over 70s. The development comprises of 37 one bedroom and 28 two bedroom apartments, Base Salary:...

  • Home Care Worker

    2 weeks ago

    Whitley Bay, North Tyneside, United Kingdom Home Group Full time

    Job SummaryWe are seeking a highly motivated and compassionate Supported Living Worker to join our team at Home Group. As a Supported Living Worker, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.About the RoleAssist customers with practical, daily living...

  • Home Care Worker

    2 weeks ago

    Whitley Bay, North Tyneside, United Kingdom Home Group Full time

    Job SummaryWe are seeking a highly motivated and compassionate Supported Living Worker to join our team at Home Group. As a Supported Living Worker, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.About the RoleAssist customers with practical, daily living...

  • Care Worker

    23 hours ago

    Whitley Bay, North Tyneside, United Kingdom Be Caring Full time

    Be Caring Care Assistant RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Be Caring. As a Care Assistant, you will play a vital role in providing high-quality care and support to individuals in their own homes.Key Responsibilities:Provide personal care that promotes dignity and respect for service users.Support service...

  • Care Worker

    20 hours ago

    Whitley Bay, North Tyneside, United Kingdom Be Caring Full time

    Be Caring Care Assistant RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Be Caring. As a Care Assistant, you will play a vital role in providing high-quality care and support to individuals in their own homes.Key Responsibilities:Provide personal care that promotes dignity and respect for service users.Support service...

Customer Care Quality

4 months ago

Whitley Bay, United Kingdom Jaguar Land Rover Full time

REQ ID: 114807
JOB TITLE: Customer Care Quality - Over the Air Specialist
SALARY: Competitive
POSTING END DATE: 26/04/2023
LOCATION: Whitley

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**THE OPPORTUNITY**

The automotive industry is entering an industrial revolution, driven by innovation in powertrain technology to improve CO2 and air quality, along with the broader technological innovation in car connectivity, manufacturing automation and consumer trends in digitisation. Against this backdrop we see exciting opportunities to create a world in which we will live safer, better, more connected and mobile lives.

As Global Customer Care Quality (CCQ) Campaigns Manager, you will have the opportunity to play an integral role in driving customer satisfaction and transform the interface between customer care and the wider enterprise, to ensure that customer experience is communicated within JLR and is at the centre of the JLR decision making process throughout the entire product quality and service lifecycle.

You will aim to rapidly define, resolve and communicate fixes for all product technical concerns globally thus minimising the negative impact on customer satisfaction, where necessary through pro-actively targeted Service campaigns delivered via Over The Air (OTA) technologies or traditional workshop interventions. You will also manage the Field Service Actions (FSA) team responsible for the planning and implementing of Service and Recall actions. As the “voice of the customer”, with strong “creators code” principles you’ll own and chair the Customer Satisfaction Review Group (CSRG) procedure, presenting business cases for senior approval and inputting to the campaigns and recall process.

**WHAT TO EXPECT**
- Lead a cross functional team to maximise the impact of the JLR’s traditional and connected capabilities to create an eco-system that enables the delivery of ‘Modern luxury experiences’.
- Evaluate viability of requested campaigns (approval, deployment and launch)
- Lead the effective communication, teamwork and reporting between all stakeholders in the FSA process.
- Manage the communication process, ensuring provision of critical repair information to retail operations, market importers and National Sales Companies (NSCs)
- Ensure process adherence during all phases (planning, launch, execution, maintenance, closure) of Service and Recall actions.
- Manage financial control of approvals, monitor and control spend, identify financial risk and take appropriate action to remedy
- Work with the Over the Air (OTA) and Vehicle Analytics (VA) business lead in CCQ and manage the deployment of required changes to operations across our global organisation and markets.
- Maintain SOTA Commercial roadmap and oversee operational governance for software releases.
- This role is directly accountable for the end-to-end delivery of the above solution - the success of which is driven by close collaboration with teams across JLR, both upstream (Engineering Chapters) and downstream (Commercial).

**WHAT YOU’LL NEED**
- Passionate about customers and ‘standard bearer’ for driving the customer and retailer agenda within the quality and product development/engineering functions of JLR
- Strong analytics capability - proven ability to analyse and interpret diverse data sources, providing direction to service and engineering teams
- Clear understanding of product delivery processes using Agile methodologies.
- Deep understanding of the strategic, macro-economic and commercial drivers of business
- Engineering competence and credibility, qualified to degree level in a technical discipline (Engineering degree preferred) or relevant experience
- Capability to operate at senior levels within the Commercial function and cross functionally within the broader enterprise with personal impact and influencing skills
- Unquestionable integrity and values driven - earns unwavering trust, meets commitments, and has courageous conversations.
- Ability to manage multiple projects simultaneously.
- Experience of working close to a customer care team
- Understanding of automotive retail landscape - i.e., how national sales companies, importers and retailers operate.
- Familiar with Agile leadership and capable of instilling trust in teams and creating transparency in the organisation.

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you’ll also be able to select one of our luxury premium vehicles to lease at a fraction of