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Hilti Store Team Leader

5 months ago

Belfast, United Kingdom HILTI Full time

**What's the role?**:
We are seeking an exceptional face to face sales representative to join our supportive and dynamic team in our established and busy Hilti Store in Belfast. We are experiencing exciting growth in the business to ensure we can give the best possible service to our customers and the industry. There is no better time to join us

This face to face sales role is an exciting entry point to join an award winning multi-national and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only and be responsible for a very consultative sales approach, maximising sales opportunities and being responsible for careful stock control. You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in order to provide our customers with outstanding service and deliver great results.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey.

**What does the role involve?**:
This is no ordinary retail sales job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers. You will also be responsible for:

- Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
- Implementing marketing campaigns with support from the marketing and branding teams
- Execution and coordination of all processes, e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
- Developing existing customer relationships by ensuring you are in regular contact with them by phone
- Establishing new relationships, using your excellent social and customer service skills
- Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.

We give great importance to professional development: 80% of our management positions are filled internally, thus creating a wide range of career opportunities

**What do we offer?**:

- Your new role will be rewarding and challenging, and you will be given the support of your leader, your peers and Hilti to ensure you succeed. Within your first 3 months you will have 3 weeks (non-consecutive) training from our state-of-the-art hub in Manchester (partially held digitally). This will include training on the Hilti approach, process and product training. The training doesn’t stop there We have huge amounts of training available to continually grow and develop (including modules created in partnership with Ivy League Universities).
- You will also enjoy:

- 25 days holidays (not including bank holidays), a scheme to purchase 10 additional days
- Competitive remuneration with huge bonus potential
- Health Insurance, Employee Assistance Programme, Pension
- Extensive access to career development and progression, in Ireland and overseas
- Giving back With 2 paid volunteering days each year
- Loan tools for those passion projects and product discounts

**What you need is**:

- Previous retail or customer service experience is preferred
- If you haven't worked in this type of role before, we'd prefer you to have a strong technical background where you are used to using tools and comfortable being hands-on with products
- Strong operational and sales skills
- We use a lot of technology to operate our stores so you'll need to be happy using systems such as SAP and Microsoft Office and proficient in using the internet
- Full working rights in Northern Ireland

**Who should apply?**:
We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch..