Ramp Agent

**Job Description**:
Job Title: Ramp Agent
Company: Willis Aviation Services Limited
Location: Teesside, UK
Department: Maintenance Services
Reports to: Ramp Supervisor

Summary:
To co-ordinate all activities to ensure a safe, quick, and efficient turnaround, manage the entire arrival and
departure process ensuring a safe working environment and achieve an on-time departure. As a Ramp Agent,
you will be required to understand various airline systems and communicate with the relevant departments, also
ensure that the aircraft departs with all passengers, baggage, and cargo. Complete and maintain flight records.

**Responsibilities**:
Airside Areas

Complete various flight details and logs.

Maintain applicable safety and performance standards.

Develop and build good relations with customers and Airport authorities.
Report irregularities and take appropriate action.

Perpetration of any flight paperwork for crew including printing of flight plans, weather packs, reports,

passenger lists etc.

Communicate aircraft fuel and load data between the flight crew and load control departments.
Priorities tasks and manage the turnaround of aircraft from arrival to departure.

Operate a variety of computer systems and handheld devices.

Deal with aircraft weight and balance calculations as required.
Report all equipment malfunctions to the appropriate supervisor/manager.

Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.

Ensuring company Standard Operating Procedures (SOP’s) are complied.

Training

Within your role as Ramp Agent, you will be required to partake in a training program that will allow you to

complete relevant practices/procedures required of this role.

Other duties

Provide general administrative support to the Ground Handling Team and business.

Provide holiday/absence cover for colleagues within the team when necessary.
Travel to other sites may also be required.
Flexibility with shifts to cover business-critical needs.
- Ramp Agent_ 1 13-Nov-23
- Willis Aviation Services Limited_

**Job Description**:
This list is not exhaustive and may vary depending on location and operational/local customer

requirements.

Qualifications / Requirements:
Proven experience as an office administrator, office assistant or relevant role

Outstanding communication and interpersonal abilities

Excellent organizational skills

Familiarity with office management procedures
Proficient in MS Office and Office management software

Qualifications in Administration or Business Studies to NVQ3

Outstanding communication and interpersonal abilities

Organizational skills
Proficient in MS Office

English Language proficiency (Written & Spoken)

Full Clean Driving License

Travel/Misc.:

- None.- WAML is committed to equal opportunities and has an Equality and Diversity policy in accordance with
- and Barring Service check.
- Ramp Agent_ 2 13-Nov-23
- Willis Aviation Services Limited_