Phone Shop Team Support

4 months ago

Penzance, United Kingdom Tesco Full time

About the role

Every part of Tesco Mobile puts our 5 million customers first - our tariffs, our shops and our award-winning Customer Care. We’ve teamed up with VMO2, giving our savvy customers 99% coverage. In our stores, our colleagues aren’t on commission. It’s all about finding our customers the perfect phone and tariff

You will be responsible for
- You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management
- You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching
- You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second
- You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model
- You will role model great standards of dress and ensure my department cleanliness standards are high
- You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise
- You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager
- You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets

You will need
You’ll be someone with great industry knowledge, communication skills and who works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday:

- Get to know your customers, greet them with a smile and serve them with pride
- Take time to listen, and help out wherever you can
- Make decisions that are right for our customers
- Be passionate and knowledgeable about our products and services
- Always be there, on time and properly presented.

We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

**We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click **here**.**

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues

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