Spa and Leisure Host

5 months ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

**Leisure**

The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes.

**Hours**

**Salary**

The on target earning potential for this role is £10.77 - £11.01 hourly rate, compromising of a base hourly rate of £10.18- £10.42 plus a qualified estimate of £0.59 gratuities per hour

**About the role**

As a Fire and Ice Host, you will responsible for welcoming the guests into their Fire and Ice experience.

Duties will include:

- Checking people into Fire and Ice
- Explaining the facilities and how to make the most out of their experience
- Maintaining the cleanliness and safety of the facilities.

**About you**

Previous experience in a leisure environment is not required, however some customer service experience and having worked in a fast paced environment would be useful. We are always looking for someone who:

- Has a happy positive attitude, and a great personality
- Is passionate about providing excellent guest experiences
- Works well under pressure

We are passionate about developing our teams, and there is scope for progression for anyone who excels within their role

**Belfry Benefits**

**Wellness**
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

**Showing some appreciation**
- Long service awards
- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
- Free staff parking
- Subsidised taxi service for those who don’t drive
- Live-in accommodation for up to 3 months
- Relocation bonuses

**Learning & Development**
- Excellent training and career opportunities
- Internal career pathways programmes
- Access to The Belfry Campus Learning
- Commitment to developing our team through apprenticeship programmes

**Making a difference**
- Belfry ESG committee, dedicated to delivering an environmentally sustainable business
- Supporting industry, local and national charities
- Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes

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