Ocean Import Operator

3 days ago


Manchester, United Kingdom Xcel Recruitment Full time

Ref: EH-1832

Location: Manchester

**Salary**: £27-35k

Our client, a freight forwarder is looking for a Ocean Import Operator to join their office in Manchester.

**Summary**

This role is to oversea and respond to daily operational needs of the customers, colleagues and suppliers to facilitate the daily operation of the branch and to provide the best possible service. In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, their caring, friendly culture and strong social purpose. What’s more, their recipe for success has been to invest in their staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.

**Key duties and responsibilities**:

- To handle daily import operations for Manchester client base.
- Prepare and submit Customs entries.
- To liaise with clients in relation to documentation, delivery and charges, if required.
- To respond to any clients in a timely manner.
- Quotations for clients and overseas agents
- Loading of information onto CargoWise1.
- Monitor ETA and advise of any changes.
- Arrange releases, BOL lodgment and payment of charges in a timely manner.
- Complete Customer Status Reports on Excel.
- Ensure customer has all required docs, ie PODs, copy C88 etc.
- Invoice jobs in a timely manner.
- Close liaison with customs compliance manager.

**Person Specification**:

- Good telephone manner.
- Excellent customer service skills.
- Able to converse with clients, suppliers, agents and colleagues in a professional and clear manner
- Committed and able to deal with challenging scenarios.
- Flexibility in the workplace.
- Supportive of an evolving workplace.
- Proactive in actions and communications.
- Able to organise their workload and workspace.
- Diligent and accurate.
- Knowledge of HMRC Entry Software.
- Knowledge of HMRC Tariff and Procedures.
- Knowledge of Port Inventory Control Systems.
- Knowledge of CargoWise1 is desirable.


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