Security Supervisor

6 months ago

Manchester, United Kingdom Mitie Full time

Retail Security Supervisor

Location; M&S store - Manchester

Pay rate £13.97 p/h

Guaranteed 40 hours

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

To undertake additional training to ensure continuous self-development.

**Main Duties**:

- To be responsible for the day-to-day operation of SPO team.
- Drive consistency in standards
- Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
- To assist all new allocated SPO's with day 1 and 2 of induction to include running through induction slides, shadowing an established SPO or the Supervisor and to ensure all resident security teams are fully up-to-date with all training and aware of site policies and procedures including introduction of SOC, access control systems, deliveries and removals..
- Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
- Assist in review of Security Officers performance and development.
- To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
- Provide customer / client liaison as and when required.
- Ensure Assignment Instructions are adhered to at all times by security personnel.
- Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
- Ensuring security records and logs are being kept up to date.
- Ensure the security team are compliant with all relevant legislation on data protection.

**What we are looking for**:

- Previous Security Experience
- SIA License
- Good literacy and communication skills and have excellent verbal and written English.
- Be computer and software literate.
- Reliability, self-motivation and ability to use own initiative and work without supervision.
- The ability to solve problems, make decisions and prioritise.
- The ability to transfer self-motivation to staff.
- The ability, tact and diplomacy to deal with people at all levels.
- Self-confidence and an interest in self-development.
- An interest in the continuous improvement of the Company's performance.
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

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