Technical Support Assistant

6 months ago

Littlehampton, United Kingdom Safe Site Facilities Ltd. Full time

**Salary**
**£19,000 to £22,000 per annum**
**Monday to Friday - 42.5 Hours per week**

An exciting opportunity to join our growing CCTV department

This role will be based at our Littlehampton head office, supporting the CCTV department and clients with all technical issues. Maintaining the smooth running of the technical aspect of the department and reporting to the CCTV technical manager to assist in developing the product range.

**Principle Duties & Accountabilities**

The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the company, but accountabilities will include (or be equivalent in nature to) those listed below:

- Supporting CCTV engineers
- Preparing and configuring hire CCTV equipment
- Testing & cleaning off-hired CCTV equipment
- Liaising with manufacturers / solution providers
- Daily maintenance checks on client CCTV systems
- Troubleshooting and fixing issues
- Assisting CCTV Technical Manager in developing the product range.
- Adding asset labels to equipment and accurately recording serial numbers
- General admin on the company CRM (Entering hire information, alterations, off-hires)
- Filing documents to comply with company and ISO requirements
- Generating reports for department performance
- Conducting basic daily checks of the CCTV systems to make sure they are running smoothly. Reporting any issues to the technical team to resolve.
- Processing faulty return equipment from engineers and sending back to manufacturers.
- Assisting the other members of the CCTV team.
- Assisting with technical queries from other departments.

**PERSON SPECIFICATION**

**Level of Knowledge & Experience**
- Experience of computerised systems desirable
- MS Office experience is essential
- Strong IT Skills
- Strong fault finding and troubleshooting skills.
- Ability to quickly learn about new technology
- Experience of working in an office environment essential

Desirable factors
- Previous CCTV experience
- Understanding of IP, networking & VPNs
- Engineering background
- Driver's license
- Experience in the construction industry
- Basic electrical knowledge

**Skills**
- Proven experience in an technical role
- Good communication skills (both verbal and written)
- The ability to gain knowledge of the company’s products and services
- The ability to work well on your own and as part of a team
- Excellent telephone manner
- Conscientious, customer focused and able to prioritise workloads.
- The ability to pay attention to detail
- Good numerical skills

**Competencies**
- Aware of personal strength and development needs
- Flexible, self-motivated and confident
- Have initiative and focus
- A professional manner

**Why Work at Safe Site?**
- Medicash Healthcare Benefits
- Company Christmas Party and Summer BBQ
- Pension Scheme
- Cycle to work scheme
- Employee discounts at major outlets and gyms
- Free parking
- Sick pay
- Store discounts
- Wellness programme

**Salary**
**£19,000 to £22,000 per annum**
**Monday to Friday - 42.5 Hours per week**

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Littlehampton, BN17 7PA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- CCTV: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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