Itil Business Analyst
4 days ago
**ITIL Business Analyst (with service management experience)**
West Midlands or South East
Hybrid working
Excellent benefits package
We’re looking for an ITIL Business Analyst for our financial services client who’ll ensure that new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and servicecapabilities.
Working within the Service Design Team within IT Service Management, the Service Design Analyst will help to deliver, as well as to mature and shape a Service Design approach for systems, services and infrastructure being introduced via the firm’s ChangeManagement team.
The role will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice, and helping to establish Service Design as a discipline within the business.
**Experience**:
- 3 years’ previous experience of IT Service Management in an ITIL v3 or v4 environment.
- 1 year’s previous Service Design or equivalent experience.
Skills & knowledge:
- Knowledge of Service Design methodologies.
- Excellent working knowledge of ITIL processes, particularly around IT Service Management.
- Knowledge of Project Management frameworks.
- The ability to communicate with stakeholders at all levels.
- Excellent written, verbal and presentation skills.
- Excellent time management and evaluation of priorities to cope with concurrent demands and delivery timelines.
- Excellent organisational skills to prioritise tasks and manage time and resources effectively.
- Strong ability to work across business units and geographical boundaries to engage IT, business and team members.
- Strong ability to explain and “translate” technical concepts into business language.
We also offer up to £500 for every successful referral so, if you know someone who matches this skill set, please let us know.
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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Skills:Service Design, ITIL, stakeholder management, communication, project management, time management, organisational
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