Customer Service Assistant

6 months ago


Chingford, United Kingdom NELFT NHS Foundation Trust Full time

Provide an effective and efficient front of house service to clients who visit the Phlebotomy clinic

Present a calm and friendly image to clients

Respond to frequent general enquiries, promptly and in a professional and courteous manner whilst recognising barriers to communication

Explain process of system in relation to calling patients into bleeding room

Support clients to check in for pre-booked online appointments

Support clients book future appointments via the kiosk

Problem solve when patient appointments cannot be found, working closely with Phlebotomists

Signpost clients to the other clinics within Waltham Forest if necessary

Promote patient satisfaction survey at kiosk

Receive deliveries of stock to Phlebotomy clinic

Order stock required for the clinic on a weekly basis

Be aware of business continuity plans to support service when necessary

Be general link between clients and Phlebotomists

Help patients register to Swiftqueue if they have their own devices

The working days/hours for this post will be discussed at interview

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).

Please refer to the attached job description and person specification for further details on this vacancy.



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