Associate Director, Safety
3 weeks ago
We are looking for a passionate and driven individual to join our Member Safety team as the Associate Director, Safety & Integrity Policies.
KEY ACCOUNTABILITIES- Drive the strategy for and oversee policy creation, governance, and implementation lifecycle, including the company’s overarching approach to safety policies and managing a team responsible for policy creation and implementation.- Act as the business owner for the results of policies that govern content moderation and customer support for violations of our Community Guidelines. Measure effectiveness against KPIs, drive multivariate experiments to better understand behavior patterns/trends, and iterate to enhance all areas of policy and its implementation in both services and processes.- Partner closely with our Operations, Product, Engineering, and Legal teams to design content and product policies that are industry-leading, scalable and operationally realistic.- Design and oversee a "test, measure, iterate" approach to policy development, working closely with the Trust and Safety collective to continuously evaluate and improve policies based on user feedback and data-driven insights.- Partner closely with the Product team on our "Safety By Design" product governance process, providing input on policy and compliance issues, and helping to ensure that product features are designed with safety and integrity in mind from the outset.- Identify new opportunities to enhance existing structure, services, processes and policies- Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy, product improvements.- Develop a deep understanding of the policy lifecycle process and productively engage with partners and stakeholders.- Shepherd the policy review process and work with partners - in legal, product, engineering, and operations - to schedule the timely rollout of policy changes. Develop an understanding of internal policies, risk mitigation strategies, and best practices related to policy creation.- Partner with Safety Support and Data Science to create and manage policies around safety incident data collection and quality standards (e.g. taxonomy creation and ongoing management).
EXPERIENCE WE ARE LOOKING FOR- Demonstrated experience in technology, social media, or content safety policy, including experience drafting complex policies for a global audience and handling high-profile escalations- 10+ years experience in Trust & Safety- Excellent writing skills- Experience leading and managing high-performing teams- Social work experience or experience with direct service provider (e.g. crisis service provider or rape crisis center) is ideal but not required
ABOUT YOUYou are willing to roll your sleeves up and write policies and manage a team- You are a thought leader in online and interpersonal safety with demonstrated expertise in protecting marginalized communities- Strong understanding of global online safety trends; can identify and mitigate policy risk areas- Excellent judgement and critical thinking skills: you can assess numerous inputs, weigh tradeoffs, manage ambiguity, and make difficult decisions- You are passionate about Bumble’s mission and safeguarding our community with empathy and compassion- You are flexible, positive, collaborative, and fun to work with
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