Quality Controller Outcome Tester

1 week ago

London, United Kingdom BDO Full time

BDO Regulatory Solutions are currently recruiting for a **Quality Controller Outcome Tester**to join our client, a bank and financial services company, on a fully remote basis.

We are offering an initial 4-month contract starting Mid-March with an excellent day rate of £200 per day, operating within IR35.

**About the role**:
As a Quality Controller, you will be joining a highly experienced team whose sole focus is to review outcomes of cases.

**Key responsibilities include;**
- Must have previous QC and Outcome Test experience.
- Must have reviewed the outcome.
- Litigation, QC and understanding of Conduct is key.

**About you**:

- A proven record of managing and resolving complex customer complaints in either an escalation or second line capacity.
- A proven record of providing excellent experiences for customers, both verbally and in written communication
- Ability to balance customer experience with policy and procedures.
- Confidence in engaging with customers particularly those who are vulnerable or in financial difficulty.
- Ability to prioritise in a fast-paced environment.

**Additional Information**:
**Location**: Nationwide, Remote

**Duration**: 4 month

**Day Rate**: £200, Inside IR35

Are you ready to join the team? Click on the link to apply

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