Band 2 Healthcare Assistant

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
The post holder works as part of the ward / department team under the supervision of registered nurses and:

- Participates in the delivery of patient centred care, maintaining a compassionate and professional attitude at all times.
- Contributes to the ward / department organisation.
- Support registered nurses in the provision of a caring and safe environment.


The post holder will demonstrate competence in generic and specialist skills as required within a time frame agreed with their manager following the completion of appropriate training and education. The Band 2 Health Care Assistant will function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role

**Main duties, tasks & skills required**:

- Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
- Understand own level of responsibility and accountability in relation to registered staff.
- Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors and carers.
- Through practice demonstrate an understanding of Duty of Care and how this contributes to safe practices.
- Assist and as required provide patients with personal care
- Following appropriate training and supervised practice, undertake identified competency-based practices which are required for the ward / unit, after such tasks have been delegated to them by a registered nurse.
- Identify learning and development needs and produce a personal development plan in conjunction with your line manager / supervisor.
- Achieve and maintain competence in mandatory and statutory training associated with the role.
- Complete documentation of care in line with the Trust Standards for Documentation.
- You must act in such a way as to always promote a positive image of UHB NHS Foundation Trust.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
1.Communication:

- Build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication taking account of differences, capability and needs of individuals.
- Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange/ access to information, support and other services to aid effective communication.
- Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems
- Obtain verbal consent from the patient before any clinical intervention is undertaken, where this is not given report this to a registered nurse prior to undertaking the intervention
- Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate
- In instances when a patient/ visitor feels the need to raise concern or complain attempt to deal with this locally initially, but always inform a registered nurse.
- Observe and report to the registered nurse all changes in a patient's physical and psychological condition.
- Support families and carers following a patient bereavement or when bad news has been shared
- Accept constructive feedback
- Maintain professional boundaries and working relationships with patients and colleagues

2.Personal and people development:

- Take personal and collective responsibility to do the best you can, working towards your agreed individual and Trust-wide goals. You are expected to be held accountable and to challenge/ highlight t

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