Retail and Customer Service Tutor

2 months ago

Chelmsford, United Kingdom PeoplePlus Full time

Based on-site at HMP Chelmsford you will deliver Retail and Customer Service qualifications to small groups of prison based learners, offering the opportunity to develop business ideas into plans and develop knowledge and skills to support their aspirations to set up a business.

Our Tutors ensure that the appropriate training plans are in place and that the advice and guidance is given when required while ensuring they deliver the highest level of quality courses that engage with the learners and help them to reach their potential.

**What are we looking for?**
- An expert in your field with substantial vocational experience and qualified to teach Level 1 Retail & Customer service course
- Experience of delivering vocational based training
- A teaching or assessing qualification is desirable
- Ability to display a wide range of training methods to engage learners
- Extended knowledge of soft skills, dealing with customers, managing complaints etc.
- Wide range of knowledge based in a retail or customer facing role, ideally from a store / centre manager position.

Here are PeoplePlus, we are committed to transforming the lives of people with convictions through our work in prisons.

Our services have been designed to tackle the underlying causes of offending behaviour so people can make positive changes to their lives.

With more than 500 people working to support people with convictions in custody and in the community, we bring passion, experience and innovation to public sector rehabilitation services.

We also work with specialist partner organisations to help people move away from their past and look forward to a brighter future.

All of our services are designed in partnership with the people who we’re trying to help and away from our direct work with people serving their sentences, we’re working hard to change attitudes towards people who can often be tarnished unfairly following criminal convictions. Our Social Recruitment Framework brings together organisations to tackle any pre-conceived ideas about hiring people who have previously been involved in crime.

We also work with employers on the Ban the Box initiative to support fair and equal recruitment processes and have engaged industry to influence our employer-led curriculum delivered to our learners.

We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.

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