Tenancy Operations Executive

2 months ago

London, United Kingdom Home Made Full time

**Tenancy Operations Executive | Home Made**
- Are you someone who is looking to explore the Property Technology world? Love to make strategic decisions, be relentlessly organised, and collaborate with others to reach resolutions? Then this job is for you_

Our Tenancy Operations team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to the tenancy starting. The team works in partnership with our Sales and Property Management team to deliver exceptional customer service to both landlords and tenants.

**_
Working Days and Hours_**_: _Rotas are set in advance with general hours Monday to Friday 9am-6pm. This role includes a Saturday on a rotation basis (with a day in lieu _in return)

**_
Office location_**_:_ _London Waterloo, this is an office-based role (close to Blackfriars, Southwark and Waterloo stations) On successfully passing probation, there is hybrid working of 1-day work from home_

**_ Salary_**_:_ £24,000-£26,000 depending on experience_

**Working with us**:
Home Made is the fastest-growing property technology company that is fixing renting for good By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**Role and Opportunities**:
Include but not limited to
- Supporting in tenancy administrative processes, such as drafting contract variations, tenancy renewals and other ad hoc processes
- Championing customer experience to ensure our tenants and landlords high satisfaction scores are maintained
- Work in partnership with the Sales team to make strategic decisions to successfully convert deals into tenancies within the required time frames
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes applicable to our operation
- Supporting the flow of key stock with Sales Associates team, ensuring they have access to properties and conducting regular audits to ensure all keys are accounted for, registered, and secured at all times
- Liaising with any third parties pertinent to the progression of the tenancy for example, guarantors, contractors, and referencing providers
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

**About You**:

- You enjoy working with those around you and thrive in a mutually supportive working culture
- You have exceptional written and spoken verbal communication skills
- You must be well-equipped to deal with conflict during what is a stressful time for landlords and tenants and manage any disputes with sensitivity and diplomacy
- You are comfortable being accountable for delivering project work within expected timeframes
- You are able to identify the customer’s needs and ensure they feel comfortable during our processes
- You have exceptional attention to detail

**Here’s what’s in it for you**:

- Competitive Holiday: 24 days leave + your birthday off
- Office events (summer social and Christmas party)
- Social activities including bi-weekly sporting events (netball, football, basketball)
- Weekly happy hour in the office on Fridays
- Dog friendly office
- Opportunities to upskill in your career through our Learning and Development Programme
- Employee perks - discounts for your favourite stores, cinema etc

**Interview Process**:

- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Talent Acquisition Team
- 2nd Round: Online Assessment
- 3rd Round: Video Interview with Operations Associate Team Lead
- 4th Round: F2F Interview with Tenancy Operations Manager and Operations Associate Team Lead

**_We are an equal opportunity employer_

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