Technical Author

4 days ago

Thames Valley, United Kingdom Pexip Full time

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. The company is experiencing rapid growth and our technical communication is an essential part of our customer relationship. Pexip is extremely proud of the quality and breadth of its documentation and support, and receives constant customer praise for both. We are looking for passionate, confident, curious communicators to help customers understand our products as we grow.

**What's the opportunity?**

If you enjoy understanding the seemingly complex and making it appear simple, then this role could be for you

We are seeking an enthusiastic, technically-focussed individual who can write documentation for both end users and administrators. Pexip documentation explains how to install, integrate, manage, use, and troubleshoot the Pexip products.

You’ll be working closely with and supported by the existing documentation team, while working alongside software engineers to document features while they are being developed. You’ll also work with customer support, solution architects and sales engineering to understand the issues customers face and what information they require.

We believe in enabling people rather than managing them, so we are looking for self-motivated individuals who are willing to take on responsibility for identifying areas where they can make the best contribution. Although based in the Reading, UK area, Pexip is flexible about working locations and hours.
**Qualifications and experience**
- Relevant experience in a software development environment is required, ideally with a focus on videoconferencing, cloud, or networking technologies.
- Proven ability to write clear, concise documentation for a technical audience.
- Ability to absorb existing material and understand customer use cases, then use excellent interpersonal and communication skills to proactively obtain missing information, and structure the resulting content logically.
- Enjoys working in an agile environment, with the ability to juggle a variety of tasks and take ownership and responsibility for their delivery.
- Experience with a specialist technical authoring tool such as MadCap Flare is a plus.
- Experience with API documentation is a plus.

**About Pexip**

Pexip is a rapidly growing videoconferencing company, formed from two successful Norwegian start-ups. One company was founded in a boathouse, one in a loft, however both were established by experienced engineers who had a vision for what the right technology could do for the industry and for society. Ten years later, the world is now more ready than ever to adopt innovative communication tools and Pexip has the platform and the experience to be at the forefront of this revolution.

Pexip provides a unique approach to video communication and collaboration, allowing integration between any device via WebRTC in-browser video or mobile apps, as well as previously incompatible technologies such as in-room video conferencing systems, Microsoft Teams(TM) and Google Meet(TM) services.

We sell Pexip products either as completely self-hosted software, or as a fully managed service, or a combination of both. Our customers are based all around the world, and are from a wide range of industries.

Pexip has grown steadily over the past ten years and following our successful IPO in 2020 we are now investing even more in finding the right people to help us help our customers solve today’s very real collaboration problems.

Today we have over 600 people and are growing fast, but Pexip’s culture means the world to us, which is why we are focussed on growing our team in the right way**:the Pexip Way**.

The Pexip Way builds on a strong foundation of shared values. Our goal is to work together as **One Team** and we empower our employees with the **Freedom and Responsibility** to decide for themselves how to deliver on that goal. We believe that we all thrive in an environment that is both **Professional and Fun **and with **No Bullshit** - where we are honest and direct with ourselves and our customers.

Pexip is an equal opportunity employer and evaluates applicants on merit and regardless of their age, race, ethnicity, gender, religion, national origin, sexual orientation, disability, family situation, or veteran status. We embrace diversity and believe it is integral to making Pexip unique, which is why we are so committed to creating a kind, inclusive environment for all employees.

Pexip has main development centres in Oslo, Norway and Reading, UK, along with a rapidly growing number of offices around the world.

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