2nd Line Support Engineer

2 weeks ago


Plymouth, United Kingdom ITECCO Full time

**2nd line Helpdesk Engineer
- Plymouth
- 35k (DOE)**

A top law firm in Plymouth is seeking a talented 2nd Line Helpdesk Engineer to join their team. With a salary of **£30,000 - £35,000,**this is a fantastic opportunity to take your career to the next level while working in a dynamic and professional environment.

As a 2nd Line Helpdesk Engineer, you will be responsible for providing high-quality technical support to the firm's employees and ensuring smooth operation of the IT infrastructure. You will work closely with the 1st Line Helpdesk team and other IT professionalsto resolve issues and improve processes.

**In return for your hard work, the firm offers a comprehensive benefits package, including**:

- Generous holiday allowance
- Contributory pension plan
- Private healthcare
- Opportunity for professional development and training
- Strong technical skills, including experience with Windows and Microsoft Office Suite
- Knowledge of basic networking concepts and experience with TCP/IP, DNS, DHCP
- Familiarity with virtualization technologies, such as VMware or Hyper-V
- Excellent problem-solving skills and ability to diagnose and resolve technical issues quickly
- Strong communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously



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