Head of Quality Assurance-def Academy Services

4 weeks ago

Swindon, United Kingdom Serco Plc Full time

Head of Quality Assurance
Defence Academy
- Shrivenham, Swindon
Full time 37 hours per week
- Hybrid working
**Salary**: £40,000-£45,000 per annum dependent upon experience

Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham. Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the Defence Academy of the United Kingdom as it seeks to develop the 'intellectual edge' needed to run successful government departments and military operations. With a long and prestigious history, the estates and colleges of the Defence Academy have evolved, adapting to meet the changing needs or our nations armed forces through training and education that deliver real world capability advantage.

Working as a stand-alone and impartial role, the Head of Quality Assurance will be responsible for managing an audit and quality programme across all operations at the DA in line with our contracted KPI deliverables. This responsibility will encompass the follow up and resolution of audit corrective actions and ensure that quality is embedded in the Defence Academy culture, policies, and processes.

We offer this role with hybrid working the requirement is to be based in the office 3 days per week.

**Main accountabilities**:
Adhere to all company protocols, procedures, and the Serco Management System policies.
Be the Defence Academy POC for internal and external audits including, but not limited to BSi.
Prepare, develop, and lead annual and ad hoc audit programmes.
Ensure all confidential information remains within the company and is not relayed in either verbal or written form to persons or organisations outside the company.
Develop and maintain a site wide audit plan across all departments in line with contractual KPI’s.
Work with the Contract Managers to build quality assurance into the day-to-day operations and service delivery with appropriate general spot checks, and approval and sign-off steps as required.
Soft and hard copy record keeping, accurate document storage processes, KPI and performance reporting, share-point records.
Support the Contract Managers with monthly contract performance reporting to ensure accuracy of department information.
Ownership of ‘All Serco’ documents on SIDA (Serco Defence Academy intranet) to check review dates and allocate sequence numbers. Also spot check certain folders within SIDA (contract & compliance, strategy etc) to ensure files are up to date and auditable.
Record, prioritise and report audit action undertaken, audit findings and associated corrective actions, tracking, assigning, and managing these until successful resolution.
Audit on-site people processes (spot check interviews, objective setting, vetting, and correct processes being followed)
Subject all areas of responsibility to continuous review with the objective of identifying and implementing efficiency improvements.
Undertake any in-depth Quality Assurance Audits tasked by the Contract Managers, say in response to specific incident from a failure in service delivery.
Use the Assure system to input and track audit actions as required.
Work productively with other Serco personnel, ensuring that their productivity and attitude is not adversely affected by your actions and/or behaviour.
Work with, and support, department heads to ensure compliance with their KPI methodologies, and management policies necessary for contract delivery.
Attend monthly ‘All SMT’ meetings and provide relevant updates.

**What you’ll need to do the role**:
Clear decision making in a timely manner based on facts and sound rationale.
High level of interpersonal and people skills and attributes.
Engaging communication skills.
Highly evolved time management skills in order to meet demanding programmes of work.
Proven ability to effectively communicate at all levels of management and teams.
Security clearance to the appropriate level.
Self-motivated with excellent planning and organisational ability.
Continuous improvement and growth mindset, driven to identify opportunities for improvements.
Ability to quickly understand processes via a logical approach, and able to identify any areas of weakness, and/or sharing best practice across departments.
Attention to detail and analytical thinking, able to observe situations and make recommendations for improvements.
Able to achieve SC clearance.

**Must have experience in**:
Previous experience in a similar role.
Auditing and reporting (documents, processes, and ways of working) such as BSi methods.
Delivering on contractual KPI’s.
Interacting with clients and stakeholders at a senior level.
Quality assurance.
Document management.
Microsoft SharePoint document libraries, document management and version control
Project Management.

**Qualifications required**:
Qualified member of the Chartered Institute of Internal Auditors to at least CIA/Practitioner level; or
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