Membership Administrator

2 weeks ago

Horsham, United Kingdom Clearwater People Solutions Full time

**Location**:
Horsham, West Sussex**Salary**:
£20000 - £25000 £20000 - £25000 per annum + Hybrid Working**Type**:
Permanent**Delivery Consultant**:
Our client, a leading charity are looking for a Membership Administrator to join their team. The Membership Administrator will act as the first point of contact for their members, delivering outstanding customer service.

**Key responsibilities for the Membership Administrator**:

- Managing and delivering the lifetime journey for their members
- Manage and facilitate compliance and outstanding customer service to our members
- Processing tasks relating to suspension, cancelation or withdrawal of certificate or membership, accordingly to quality procedures, as well as any additional membership processes
- Ensuring all enquiries and tasks are actioned in an efficient, timely and appropriate manner
- General Account Management and administrative tasks to support the member experience
- To track, monitor and produce performance reports on service delivery across the business.
- Prepare monthly reports on membership account status
- Prepare account packs for monthly/quarterly member reviews
- Attend monthly/quarterly member reviews

**Job Information**:

- Job Reference: BBBH5543_1673889915
Salary: £20000 - £25000 per annum + Hybrid Working
Salary From: £20000
Salary To: £25000
Job Industries: Admin and Secretarial
Job Locations: Horsham, West Sussex
Job Types: Permanent

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