Senior Claims Handler

3 months ago

Leeds, United Kingdom Innov8 Agency Ltd Full time

**Title: Senior Claims Handler - Level 3 (Motor Insurance)**

**Salary: Up to £32,000 per year plus benefits (dependent on experience)**

**Locations: Leeds & Liverpool (Remote)**

**Rota: Monday - Friday**

**Hours: Office hours 9am - 5pm | 35 Hours per week**

**Term: Full Time / Permanent**

**Remote / Hybrid**

Innov8 Agency Ltd are proud to be recruiting Technical Manager for our national and international Insurance Client with sites including Stoke-On-Trent, East Anglia, North East, North West, West & East Midlands, London, and Scotland regions.

Our client are a global Insurance business working in partnerships with leading insurance companies and brokers, which are highly regulated, global businesses.

Due to extensive and sustainable growth and expansion the client are looking for experienced motivated insurance professionals, either with some commercial insurance experience or perhaps an experienced Insurance claims handlers.

**Role outline**:
As a claims Handler (Motor Insurance), you’ll be the first point of telephone contact for customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler will manage a caseload of Pre-Litigated Motor Claims.

**Duties and responsibilities**:

- To pro-actively manage a caseload of complex motor claims to conclusion
- To continuously drive improvement in the service delivery to clients
- To continually adhere to client specific protocols and best practice
- To work closely with colleagues within the firm to deliver consistently high levels of service
- To support the firms values and policies in a professional manner
- To create accurate Claims Management System records
- Identify own training needs and to request appropriate training to meet own performance targets
- To work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
- To air innovative ideas within the claims handling teams
- To offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
- To act as an administrator and a main point of contact for allocated clients
- Sign off client monthly reports and complete any client specified tasks as required
- Where appropriate, attend client review meetings
- To undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
- To assist with both internal & external auditing
- To undertake projects and to be able to deliver within agreed timescales
- To actively create a supportive and respectful working environment

**Skills and experience requirements**
- Experience of dealing with motor claims
- Technical Skills
- Highly develop knowledge of processes, systems and procedures
- Excellent technical knowledge motor claims
- A good level of competence in the use of various IT packages including Word, Excel and PowerPoint
- Excellent analytical skills
- Excellent problem solving skills
- Client Service Delivery
- Excellent understanding of client protocols
- To raise and offer solutions to all issues relating to client delivery
- To deliver presentations in a professional manner
- Team Leadership or line management
- To possess and display high personal standards
- Actively promote a positive and professional attitude
- Developing leadership skills & qualities
- Good interpersonal skills
- High level of personal confidence
- Excellent analytical skills
- Excellent problem solving
- Drive to Achieve
- Flexible and willing to work outside normal office hours if necessary
- Able to work to targets and deadlines
- Able to support other team members meet targets and deadlines
- Challenge existing processes in a positive and constructive manner
- Ability and experience in Delivering Change
- An effective communicator at all levels
- Good influencing skills
- Good commercial awareness
- Good understanding client culture and requirements
- Positive input into enhancing our delivery of other services to our clients
- People Development
- Interest in self development and progression
- Assist in the development of junior claims handlers

**Benefits**
- Home working/field based.
- Frequent travel will be required which may involve working away on occasion.
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Option to salary sacrifice an additional 5 days
- Well-being center
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

If you want to work for a corporate and commercial organisation achieving exponential growth and with high award winning standards and development

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