Senior Supervisor

7 days ago

Edinburgh, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Senior Supervisor**

**LOCATION: St James Quarter, Edinburgh EH1 3AD**

**CONTRACT: Permanent**

**PAY RATE: £13.66 per hour**

**ROLE OVERVIEW AND PURPOSE**

**This position is a full-time role - 38.5 hours per week**

This is a key management role to assist with managing the world class cleaning operation at the St James Quarter. Overseeing the daily running of SJQ from a cleaning perspective to ensure a welcoming, clean, and safe environment whilst working closely with all teams.

You have responsibility for the daily cleaning operations on site, supporting the operational delivery including enhanced cleaning regimes, recruitment, induction, training, management of rota and absences, engaging the cleaning team all with a focus on enhancing guest experience.

You must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation and ensure a high-quality service is delivered and always maintained, focused on innovation, service excellence, enhanced cleaning, and team morale.

Working within the framework of SJQ initiatives and guidelines, you also need to ensure the cleaning operation achieves the high standards and positive interactions with customers at the St James Quarter deserves.

**KEY RESPONSIBILITIES**
- Lead the cleaning presentation team to ensure there is a positive, motivational, supportive working environment
- Ensure all cleaning operations, including periodic tasks with clear schedules, are maintained and all duties are signed off
- Manage the day-to-day cleaning schedules, supporting the senior management team in the operation to ensure delivery
- Working with the Senior management team to train and develop the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions ensuring weekly training topics are delivered to all teams
- Hold regular team meetings with the supervision team on site ensuring a one team approach
- Ensuring excellence for cleaning operations throughout SJQ includes Health and Safety and compliance, cleaning standards, colleague grooming and presentation, guest, and staff interaction & staff courtesy, ambience of St James Quarter and best practice and innovation
- Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
- Conduct daily audits of standards, reviewing the data with the senior management team allowing to feedback to the teams daily.
- Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily
- Work closely with all stakeholders and departments at SJQ adding value and promoting team work throughout.
- Manage and supervise the delivery of colleague’s rosters ensuring operational demands are met and advance planning
- Managing absence and holiday records including sickness and annual leave for all colleagues
- Managing assets, including uniform issue and stock control of products.
- Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly
- Support in the delivery and meeting of all sites (KPI’s/SLA’s) ensuring the team are aware of performance and action plans implemented and managed
- Deliver excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.
- Assisting the on-site supervision team manage their teams, ensuring they are fully conversant with their individual tasks and responsibilities.

**REQUIRED SKILLS AND EXPERIENCE**
- Requirements or a willingness to learn
- Knowledge of cleaning methods or a willingness to learn
- High attention to detail
- An ability to work under pressure
- Able to work both independently and as part of a team
- An ability to quickly adapt to a very busy operational environment
- A reliable and flexible approach to work
- Excellent written and verbal communication skills in English

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