![IM Group Services - The MALL Blackburn](https://media.trabajo.org/img/noimg.jpg)
Customer Service/tenant Liaison
2 weeks ago
Customer Service / Tennant liaison
We are currently looking for an enthusiastic person to work on our Ask Me Point here in The Mall Shopping Centre, we are looking for a full time (40 hours) person to include a Saturday and event support.
**Duties**:
Provide exceptional customer service by promptly and courteously responding to customer and tenant inquiries and resolving issues.
To get involved in various marketing and promotional events in the centre and be a link for the retailers and guests to speak to.
The Ask Me Desk is the go-to point for customers retailers and guests to get information.
Applicants
Ø Will need good computer skills and be self-motivated and creative and be able to listen to our customers needs whilst in the centre.
Ø To deal professionally with all customer questions and enquiries
Ø To develop an excellent relationship with retailers and be able to report on trading issues.
Ø To work alongside all mall personnel to promote the Mall values.
Ø To review customer facilities to ensure mall standards are maintained.
Ø To take part in group initiatives
Ø To ensure all letters and updates to retailers are delivered, working with administration and reception staff.
Ø To communicate with The Town Centre Manager for key updates on local events
Ø To develop sound local knowledge, so as to be able to respond to customers queries on Mall events, local transport queries and local/community events.
Ø To assist the Centre Manager with respect to on-the-mall marketing events and promotions
Ø To promote the appropriate Mall Cares charity
Ø To work with Shopmobility to ensure those with disability shop easily.
Ø To support retailers’ recruitment by promoting vacant positions
Ø To log customer comments and respond wherever possible.
Ø To provide daily feedback to mall management on observations and customer feedback
Ø To ensure an excellent level of customer service is provided.
We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. Join our dynamic team of customer service professionals who provide outstanding service to our valued customers.
To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to.
Pay: £22,308.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Blackburn: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service/ Tenant Liaison
Expected start date: 24/06/2024
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