Receptionist/administrator

**Receptionist**

**Job Purpose**:Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.
Reports to: Practice Manager or Head Receptionist
**Key accountabilities**

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

**Key Performance Indicators**

**Performance**
- Achievement of Oral Health Products target
- Smile checker completion
- Debt in line with practice target
- Open courses in line with practice target

**People**
- Attendance and timekeeping meets required standards
- Engagement with GPTW and Your Voice activities

**Process**
- Maintain SMART diaries
- Adherence to cash management procedures
- Daily EDI and claims management
- Issuing of Patient recalls

**Patients**
- Friends and family response rates meet contract requirement
- NPS and friends and family score at Practice level (meets practice targets)
- Telephone answering meets practice target
- Daily updating contact information for failed SMS / E-mail patient communications
- DNAs in line with practice target

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 34 per week

**Salary**: £10.00 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: mydentistREC
Expected start date: 13/02/2023