Aftersales Advisor

2 months ago

Christchurch, United Kingdom The HR Dept Full time

**JOB TITLE/NAME: AFTERSALES ADVISOR**

**DEPARTMENT: DESTINATION TRIUMPH SERVICE**

**REPORTING TO: AFTERSALES MANAGER**

**The Birchwood Group is currently recruiting for an Experienced Aftersales Advisor to join our successful Triumph Team in Dorset.**

We are looking for a highly motivated individual with a passion for providing exceptional levels of customer service.

You will be provided with full dealership and manufacturer training and coaching to ensure you are equipped for success in the role.

**MAIN PURPOSE OF JOB**:
To deal with all service/parts customers in an efficient and courteous manner and to ensure a high standard of customer service.

To help ensure customers are processed quickly through Reception and that paperwork and systems are operated smoothly.

**KEY TASKS**:
- Maintaining high levels of customer service
- Timely completion of all daily, weekly & monthly paperwork.
- Housekeeping.
- Customer Follow-Up.

**MAIN DUTIES AND RESPONSIBILITIES**:

- To accommodate the requirements of customers in a professional and courteous manner, through telephone and direct contact.
- Maintain the highest level of cleanliness and housekeeping within your area of responsibility.
- Load the workshop efficiently with profitable business as directed by the Aftersales Manager.
- Ensure that all customer personal and vehicle details are accurately entered onto the database.
- Ensure that VHC check forms and invoices are prepared and ready for presentation to customers at the agreed time.
- Whenever possible contact customers, in advance, to advise completion of repairs or maintenance.
- Obtain prior authorisation and ensure the required documentation is completed for work on vehicles operated by lease companies.
- Ensure that all warranty criteria are observed including:

- accurate and detailed reception write up.
- no manually entered additions appear on warranty job cards.
- advice regarding parts ordered is clearly indicated.
- All warranties to be entered within manufacturer’s guidelines and followed-up to a conclusion.
- Ensure accurate logging of job cards onto the daily control indicating hours worked and invoiced.
- To be able to manoeuvre motorcycles up to 400KG

**Working Hours**

Mon - Fri 08:30 - 18:00

Sat 08:30 - 17:00 (on a rota)

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