Dental Receptionist

**About the role**

This is an exciting opportunity to join a fantastic team as a Dental Receptionist. Your role will be to welcome, facilitate the patient journey pre and post appointment.

**Responsibilities**

Receiving calls and in person enquiries for new patients and treatment enquiries and converting them into appointments.
- Meet and Greet patients
- Ensure the diary is managed efficiently.
- Ensuring all pre appointment paperwork is completed accuratley (including medical history) and added to patient notes.
- Provide information on what patients can expect on the day of their appointment.
- Provide a warm welcome to patients and reassurance if required.
- Respond quickly, sympathetically, and efficiently to any patient concerns.
- Collect and process payments from patients for dental services.
- Ensuring that post appointment, all task are completed such as follow ups and requesting feedback and encouraging testimonials.
- Liaising with the team, and suppliers - providing any relevant information that is critical to delivering a great patient experience.
- Maintain a clean and organised reception area, in line with practice standards.
- Contribution to working procedures and team meetings providing constructive feedback.
- Customer facing experience.
- A calm disposition and kind nature.
- Knowledge of dental practice procedures and services or willing to learn.
- Keen to embrace and represent the practice values and ethos.
- Experience working as part of a busy team
- Works well under pressure and can multitask

**Location & commitments**
- Working hours 8am - 6:30pm Monday - Friday
- Occasional Saturday's may be required (8:30am - 1:30pm)

**Job Types**: Full-time, Part-time

**Salary**: From £10.50 per hour

Expected hours: 28 - 36 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: In person