Concierge

**Working hours**:30 Hours per week

**Interview Date**:To be confirmed

Bramwell House is a residential centre accommodating 55 adults 18years+ who are experiencing homelessness. We are looking to recruit a Concierge who will be the first point of contact for everyone accessing our Lifehouse. This role requires a friendly, approachable person who will be pivotal in ensuring our vision for high-quality person-centred support is delivered.

**Key Responsibilities**:

- Understand and work within the Mission and Values of The Salvation Army acting in a professional and ethical way at all times when representing the organisation.
- Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required.
- Complete all necessary statistical returns as required
- Handling of cash ensuring all accounting records are properly maintained.
- Handle all incoming telephone calls and mail appropriately.
- To use a CCTV system (after training) in line with policy.
- Work as part of overall team to ensure the most positive experience in Bramwell House.

A friendly approachable person who is a good communicator, with a sound knowledge of managing a busy welcoming reception area. Also to have some knowledge and understanding of the issues surrounding homelessness.

**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.**

**_ Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy._