Credit Controller

**Credit Controller**

**General purpose**:
Since 1996, DB Group (Europe) Ltd has worked across the utilities market delivering business solutions in energy, enviro, comms and water. As well as designing the right services for your business, we work hard to ensure that it comes with unparalleled customer service that makes your business life simple and straightforward. We are part of The Zenergi Group, a successful and growing business with an excellent reputation for customer service.

We at Zenergi never underestimate that our people are what makes us great; we operate as a growing and vibrant family, a rewarding and fun place to work and are committed to personal development.

**Key deliverables**:
The role will be responsible for:
- Timely distribution of customers statements to the relevant recipients
- Calling customers regularly to ensure payment of our invoices is in hand and will be to terms
- Support in reconciling customer queries to facilitate payments
- Moving customers through our three stage credit control process, even in the face of resistance
- Escalate payments that you believe are not recoverable
- The processing of customer receipts on Dynamics/Business Central
- Handling debtor queries promptly, providing copy invoices and statements of account.
- Producing reports relating to credit control activity, progress, and aged debt for the business as required.
- Supporting the wider Finance team where required by the Finance Manager or a Director.
- Other duties as required in support of the Finance team and business

**Requirements - Essential skills**:

- Good written and numerical skills
- Experience of working in a credit control position or function.
- Experience of working to timescales.
- Experience working as part of a team and by yourself to deliver different aspects of work.
- Experience of working with a finance system.

**Competencies**
- Shows consistency in words and actions; follows through on promises and commitments
- Understands the importance of maintaining a complaint business; calls attention to things that may pose internal or external risks
- Identifies the information needed to solve a problem effectively
- Provides analysis and recommends solutions to problems
- Defines and prioritizes objectives, anticipates potential obstacles, and makes necessary adjustments
- Efficiently manages time and effectively handles multiple demands and competing deadlines
- Holds people equally accountable for meeting performance expectations regardless of background, position, or past performance
- Sets and maintains high performance standards for self and others; makes adjustments to ensure expectations are met and exceeded
- Sets clear and challenging goals for themselves and pursues them with enthusiasm and energy
- Follows policies and procedures set by a supervisor and the organization
- Builds relationships through listening and showing interest in the customers personal thoughts and feelings at every opportunity
- Understands his or her success is tied to the success of the company; understands the link between organizational goals and personal goals

**Other points**:
(37.5 hours/week)
- Salary £25,000 Dependant on experience + KPI bonus (upon successful completion of probation)
- Location: Office based Linlithgow or Southampton

**Benefits**
- Pension scheme current minimum contributions are 4% Employer 5% Employee.
- 23 days holiday + bank holidays. Increasing to 25 days after 5 years service.
- Zen points: recognition of your hard work
- points go towards a Love2Shop card.
- Benefits pot: Each year there will be a selection of items to choose from, such as a birthday treat, and a HR treat such as additional holiday. (Available after successful completion of probation)
- Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves.
- We may need to process your personal information for our legitimate business interests to help you find suitable positions. Details are set out in our Privacy Policy and you can opt-out at any time._